Line Technician

Teton Auto Group•Bozeman, MT

About The Position

At Teton Auto Group, the Line Technician services and repairs vehicles assigned by service management, which may include the Service Manager, Assistant Service Manager, Service Advisor, or Group Leader. The role focuses on completing trained and assigned repairs safely and according to published procedures, supporting customer satisfaction, and producing high-quality work. The technician uses and maintains appropriate tools and shop equipment, follows repair and warranty procedures, documents work and time accurately, and keeps the assigned workspace and vehicles clean. The role also includes participating in technical training and manufacturer certification, communicating with dealership personnel, and following dealership policies for safety, hazardous materials, and workplace conduct. Work is generally performed indoors in a shop environment, but may occasionally be outdoors. The work environment may include hot or cool conditions, elevated noise, fumes, dust, and outdoor weather exposure. The position involves extended periods of standing and repair work, as well as sitting, walking, lifting or carrying, pushing or pulling equipment, bending, reaching, climbing, and occasional crawling or kneeling.

Requirements

Able to perform each essential duty satisfactorily.
Valid driver's license and a driving record acceptable to the employer's insurance company.
Certifications appropriate to the individual position, such as a technical certificate or ASE certificate.
Able to meet the physical demands described for the role, including extended standing and repair work, walking, lifting and carrying, pushing and pulling equipment, bending and twisting, reaching and handling, occasional climbing, and crawling or kneeling.
Able to work in a shop environment with possible exposure to hot or cool conditions, elevated noise, fumes, dust, and outdoor weather.

Nice To Haves

Two years of Toyota experience preferred; applicants with two years of other line technician experience will also be considered and discussed.

Responsibilities

Inspect vehicles.
Complete services and repairs for which the technician is trained, as assigned by service management.
Support customer satisfaction through proper repair procedures, professional attitudes, and communication.
Follow safety requirements and published procedures, use appropriate protective equipment, and promptly report unsafe circumstances to management.
Maintain an inventory of personal mechanical tools needed for assigned work that are not normally inventoried by the service department as Special Service Tools.
Use Special Service Tools, shop equipment, and repair manuals properly, and return them to their assigned locations after use.
Produce high-quality work, perform quality-control inspections, test-drive vehicles where necessary, and seek assistance from the Group Leader when a repair is questionable.
Give priority to jobs returned because of improper repair or diagnosis.
Return customer vehicles as clean as they were before service or repair, using protective covers and other precautions and arranging vehicle washes as necessary.
Participate in assigned technical training and apply the training to the work.
Participate in the Manufacturer’s Technician Certification Program and continually develop skills toward earning and maintaining Master Technician status.
Review technical service bulletins and other publications as assigned by management.
Perform mechanical repairs in the shop area designated by management.
Keep the assigned workspace organized and clean and participate in daily cleaning of the group area before leaving work.
Use parts requisition forms and provide complete vehicle and customer information for special-order parts.
Treat customers and dealership personnel courteously.
Make every effort to meet production objectives set by management.
Provide complete and accurate written explanations of work performed on repair orders.
Punch on and off every repair order to record time spent on each job.
Follow dealership policy for establishing flat-rate time for repairs and maintenance services.
Provide administrative assistance needed to complete warranty repair orders and other tasks assigned by management.
Use appropriate check sheets for pre-delivery services, used-vehicle inspections, 27-point vehicle inspections, and periodic maintenance services.
Maintain personal cleanliness, grooming, and uniform standards according to departmental policies.
Arrive, take breaks, and depart at the times designated by management.
Use shop supplies and materials economically and handle toxic chemicals and hazardous waste according to dealership policies and procedures.
Communicate constructively with dealership personnel to meet customer needs.
Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.