Line Staff

IMAX•Indianapolis, IN

1d•Onsite

About The Position

As a member of the Floor Staff team at the IMAX® Theater in the Indiana State Museum, you will be responsible for ensuring the best possible guest experience from the moment people enter the theatre to after they leave. You will be welcoming guests to the IMAX® Theater, controlling the traffic flow in the lobby and auditorium, cleaning the lobby, auditorium, and concessions stand and taking/selling tickets or working in the concessions stand.

Requirements

Availability on nights and weekends

Nice To Haves

Previous customer service experience is an asset, but not mandatory
Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner
Follow safe workplace practices in a fast-paced environment
Use critical thinking/problem solving skills to effectively resolve customer issues and/or effectively communicate those issues to managers

Responsibilities

Knowing and operating the POS system to sell tickets and concessions to guests
Providing effective customer service, including greeting, directing, ticket-taking, announcements, opening doors and any other customer service duties as required
Ensuring the concession stands, lobby, workstations, washrooms, and theatres are clean, stocked and well-maintained between shows
Additional responsibilities as required