Line & Ramp Services Supervisor
About The Position
As a Line & Ramp Service Supervisor, you will supervise a team of Line & Ramp Agents during a respective shift. You will be responsible for ensuring that the team is coordinated, well informed, disciplined, and motivated while supporting the Line & Ramp Service Agents in carrying out ramp operations in accordance with the highest possible standards set by Jet Aviation in terms of safety, service, and quality. Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. The shift for this position is an afternoon shift (2:00 pm - 10:00 pm) with subject to change.
Requirements
- High School Diploma / GED or equivalent required.
- Minimum four years’ experience as a fully trained Certified Line & Ramp Services Agent.
- Prior customer service experience in the airline industry.
- Four years’ experience with MS Office applications.
- Effective communication skills with strong quality standards and customer focus.
- Ability to instruct and share knowledge.
- Able to work calmly under pressure.
- Cultural awareness and sensitivity.
- Quality-driven and passionate about excellence.
- Currently possess a valid driver’s license.
- Willing to work in various weather conditions and meet physical job requirements.
- Airport ID Badge required within 30 days of employment.
- Demonstration and commitment to Jet Aviation values: Trust, Honesty, Alignment, Transparency.
Responsibilities
- Supervise and lead a team of Line & Ramp Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
- Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
- Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
- Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
- Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential.
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment.
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system.
- Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.
Benefits
- Base hourly pay + overtime paid over 40 hours in one week
- Holiday pay + paid time off (including 3 floating holidays)
- 401(k) benefits $1 for $1 match up to 6%
- General Dynamics Employee Discounts
- Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members
- Paid sick time
- Employee Assistance Program
- Wellness Programs
- Health Awards
- Annual Merit Increase opportunity
- Annual bonus potential up to 5%
- Tuition Reimbursement for approved CE pursuits
- Health savings and flexible spending accounts
- Short-term and long-term disability
- Life insurance
- Generous paid time off
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
