Line & Ramp Services Agent
About The Position
As a Line and Ramp Agent, you are at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you’ll work alongside a dedicated team in a fast-paced, dynamic environment where adaptability, teamwork, and customer focus are key. Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you’ll be part of a team committed to delivering top-notch service and meeting the intricate demands of luxury flight. This role is on-site, working from our concierge style Fixed Based Operator (FBO) location in Scottsdale, AZ where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight.
Requirements
- A High School Diploma, GED, or equivalent education.
- A valid driver’s license and a strong sense of responsibility.
- Basic English communication skills (B1 level or above).
- A courteous, respectful attitude and a reliable work ethic.
- Willingness to work flexible hours — rain or shine.
- Must be able to handle the demands of an active, on-the-move role.
- A strong eye for quality and a natural focus on customer service.
- The ability to stay cool, calm, and collected under pressure.
- Someone who takes pride in doing things right, enjoys working outdoors.
Nice To Haves
- Preferably at least one year of mechanical experience.
- Direct line and ramp experience preferred.
Responsibilities
- Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment.
- Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities.
- Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness.
- Supporting a strong safety-first culture by following procedures and promptly reporting hazards or issues.
- Handle ramp operations while following top-tier safety and quality standards.
- Provide porter services — delivering luggage, cargo, and transporting crew and passengers.
- Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting.
- Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision.
- Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties.
- Support a strong safety-first culture by actively participating in safety and quality programs.
- Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe.
Benefits
- Base hourly pay + overtime paid over 40 hours in one week
- holiday pay + paid time off (including 3 floating holidays)
- 401(k) benefits $1 for $1 match up to 6%
- General Dynamics Employee Discounts
- Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members
- paid sick time
- Employee Assistance Program
- Wellness Programs
- Health Awards
- Annual Merit Increase opportunity
- annual bonus potential up to 5%
- Tuition Reimbursement for approved CE pursuits
- health, dental & vision insurance
- matching 401(k)
- health savings and flexible spending accounts
- short-term and long-term disability
- life insurance
- employee assistance programs
- health and wellness awards
- generous paid time off
- tuition reimbursement
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
