Line & Ramp Communications Coordinator
About The Position
The Line and Ramp Communications Coordinator is responsible for efficiently coordinating and facilitating all communications between customers, flight crews, and ground operation to ensure a seamless service delivery. The role requires a thorough understanding of Jet Aviation’s policies and procedures to meet and exceed customer expectations while supporting the operational requirements of their aircraft. Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. This role is an on-site based position, our ideal candidate will work from our location in Teterboro, NJ.
Requirements
- High school diploma or GED, or one year of related experience and/or training in the line and ramp field.
- Ability to read and interpret documents such safety rules, operating and maintenance instructions, and procedure manuals.
- Strong oral and written communication skills.
- Ability to write routine reports and correspondence clearly and effectively.
- Comfortable speaking confidently before groups of customers or employees.
- Competent in computing rates, ratio, and percentages, as well as drawing and interpreting bar graphs.
- Skilled in resolving problems involving several concrete variables in standardized situations.
- Flexibility to work varied schedules, including nights, weekends and holidays.
- Ability to perform daily duties independently without direct supervision.
- Must obtain a Teterboro Airport ID Badge within 30 days of employment.
- Demonstrates strong personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).
Nice To Haves
- Experienced with Microsoft Excel is preferred but not required.
Responsibilities
- Respond promptly to radio calls from aircrafts, accurately disseminating information such as arrival/ departure times and required services to the appropriate departments.
- Track aircraft arrivals and departures using Passur Software, ensuring data accuracy.
- Liaise with Customs and Border Patrol regarding international arrivals and departures to facilitate smooth processing.
- Maintain precise and up-to-date records of all aircraft arrival and departure information.
- Build and sustain strong professional relationships with all aircraft pilots to support operational efficiency.
- Generate daily and monthly reports for management and team members to support decision-making.
- Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network.
Benefits
- Base hourly pay + overtime paid over 40 hours in one week
- holiday pay + paid time off (including 3 floating holidays)
- 401(k) benefits $1 for $1 match up to 6%
- General Dynamics Employee Discounts
- Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members
- paid sick time
- Employee Assistance Program
- Wellness Programs
- Health Awards
- Annual Merit Increase opportunity
- annual bonus potential up to 5%
- Tuition Reimbursement for approved CE pursuits.
- health, dental & vision insurance
- matching 401(k)
- health savings and flexible spending accounts
- short-term and long-term disability
- life insurance
- employee assistance programs
- health and wellness awards
- generous paid time off
- tuition reimbursement
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
