Limousine Dispatcher

MGM Resorts • Las Vegas, NV

10d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. As a Dispatcher, you will play a key role in shaping the guest experience by coordinating housekeeping operations and responding to guest needs with efficiency and care. You will manage room status updates, distribute room assignments to leadership, and prioritize requests from Front Desk and VIP Services to ensure timely service. This role involves coordinating special guest requests—such as amenities, turndown service, and room readiness—by communicating effectively with the appropriate teams. You will also generate and review essential reports to support daily operations and ensure seamless service across all shifts.

Requirements

• High School Diploma, GED or equivalent required
• Work varied shifts, to include weekends and holidays required

Responsibilities

• Update status of guest rooms
• Process Rooms Control data and distribute rooms to Managers on all shifts
• Receive and process rush room requests from the Front Desk and VIP Services
• Receive requests from the Front Desk and VIP services by phone or computer printer for special requests from guests, such as baby cribs, bed boards, irons, hair dryers, etc.
• Receive and process requests from guests for turndown services, extra towels, etc., and forwards the request to the proper employee in the specific area
• Run reports needed by Housekeeping, Day and Swing shifts
• Ensure that the Housekeeper Assistant's report is completed in the morning and afternoon for distribution to the Assistant Hotel Manager

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED