Limited Duration Accommodation Aide (Administrative Specialist 1)

State of Oregon•Portland, OR

3d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Step into a role where your skills make a real difference—support clients and counselors with essential casework assistance that strengthens our mission and improves outcomes. As a Limited Duration Accommodation Aide (Administrative Specialist 1), you will work in our Portland office on 26th Avenue assisting Oregonians. Vocational Rehabilitation assists Oregonians with disabilities to achieve and maintain employment and independence. This position is Limited Duration with an approval for one year. Limited Duration employees are eligible for benefits, leave accrual, and union representation. A cover letter must be submitted to be considered for this role.

Requirements

Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data.
An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data.
An equivalent combination of education and experience.
Experience providing workplace accommodations and supporting colleagues to perform essential job duties.
Demonstrated ability to work independently with strong organization, focus, and time‑management skills.
Proven background in high‑volume, public‑facing environments delivering high‑quality customer service to diverse populations, including individuals with disabilities.
Demonstrated strong verbal and written communication skills, effectively engaging with colleagues, leadership, partners, and the public across in‑person, phone, and virtual settings.
Skilled in using standard office technology and software, including computers, word‑processing tools, and equipment such as TDD systems, printers, and fax machines.
Experienced in managing sensitive information with discretion.
Demonstrated knowledge in procurement processes, applying organizational policies and compliance standards.

Responsibilities

Provide direct consumer support and technical casework assistance to both the Branch Manager and a Vocational Rehabilitation Counselor experiences being blind, including delivering accommodations to ensure effective job performance and client service.
Describe visual information that is not accessible through screen‑reader technology, and assist with forms, documents, charts, and other materials that cannot be independently reviewed using assistive software.
Perform a variety of office support functions that require sound judgment, decision-making skills, and a solid understanding of applicable policies, procedures, and legal requirements.
Serve as the primary accommodation aide for the Vocational Rehabilitation Counselor experiences being blind, while also delivering client support, managing casework-related tasks, and reviewing referrals and supporting documentation for completeness and accuracy.
Provide accommodations such as reading printed or handwritten materials aloud, identifying signatures or visual fields on documents, describing visual elements in meetings or presentations, assisting with navigation of inaccessible software interfaces, and supporting completion of tasks requiring visual verification.
Processing records requests from multiple agencies in compliance with agency policies and client privacy rights.
Collaborating with Vocational Rehabilitation Counselors to review tracking reports and ensure timely receipt of medical records for eligibility determination.
Adhering to state and federal fiscal regulations, including delegated signature authority, contract administration, procurement procedures, and vendor verification and authorization.
Supporting financial processes such as tracking and reissuing lost warrants and assisting with notarization when necessary.
Providing direct, person-centered support to individuals with disabilities by guiding them through application processes and collecting documentation for Vocational Rehabilitation services.
Maintaining ongoing communication with consumers via phone, written correspondence, and in-person interactions to offer follow-up services and monitor progress toward employment goals.
Answering and managing a multi-line telephone system, responding to inquiries about Vocational Rehabilitation services, providing program information, and scheduling intake appointments as needed.