LIHEAP Eligibility Technician/Receptionist

East Bay Community Action Program • East Providence, RI

1d • Onsite

About The Position

Make a Difference Where It Matters Most
Step into a role where your organizational skills and compassion come together to support families in your community. As a LIHEAP Eligibility Technician / Receptionist, you’ll be a vital first point of contact—helping individuals access critical energy assistance services while keeping daily operations running smoothly.

The LIHEAP Eligibility Technician / Receptionist plays a dual role in client support and front desk coordination within the Family Development/LIHEAP program. In this position, you’ll guide applicants through the intake and eligibility process, connect them with valuable resources, and ensure a welcoming and efficient reception area.

You’ll work closely with internal programs and community partners to deliver meaningful, timely support to individuals and families from diverse backgrounds.

Requirements

• High School Diploma or GED required
• Basic computer proficiency and familiarity with office systems
• Ability to work independently while contributing to a collaborative team
• Ability to handle confidential information with professionalism and care
• Capacity to travel between sites and occasionally to client homes
• Comfortable working in a fast-paced, client-facing environment

Nice To Haves

• Bilingual skills (Spanish or Portuguese) are an asset
• Knowledge of community resources and social service programs is beneficial

Responsibilities

• Conduct client intake, assessments, and data entry for LIHEAP applicants
• Provide information, referrals, and guidance on available services and community resources
• Coordinate and communicate with internal programs to support referrals and client needs
• Prepare, organize, and maintain essential documentation such as applications, correspondence, and client records
• Manage front desk responsibilities, including greeting visitors, answering phones, and directing inquiries
• Schedule client appointments and assist walk-in visitors with timely support
• Handle incoming and outgoing mail, including reviewing applications and processing correspondence
• Prepare required reports in alignment with organizational and funding guidelines
• Maintain confidentiality and ensure compliance with applicable regulations
• Support administrative operations and perform additional duties as needed

Benefits

• Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
• Supplemental vision insurance (Delta Dental)
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance
• Generous paid time off including vacation, holidays, personal days, and sick time
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED