Light Assembly Repair Clerk - 2nd Shift

DSV•Wichita, KS

22h•Onsite

About The Position

As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include monitoring and upkeep of lineside point of delivery locations throughout campus. The organization, cleanliness, ability to identify parts compliance issues and coordinating with team members to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

Requirements

Must be able to work the 2nd shift schedule: Monday-Friday 1pm-9:30pm.
Ability to identify parts compliance issues.
Ability to coordinate with team members to meet customer needs efficiently.
Ability to uphold company standards of customer satisfaction.
Ability to adhere to Safety Policy and Guidelines.
Ability to develop a good understanding of the delivery process and order paperwork.
Ability to provide accurate placement/organization.
Ability to provide feedback to customer inquiries.
Ability to communicate with customers and management regarding part issues.
Ability to utilize designated vehicles for product delivery and returns.

Responsibilities

Lineside kitting of parts through use of kit carts, kit boxes or any staging structure at the point of delivery areas.
Removing parts from vendor packaging at point of delivery areas as needed.
Organize all delivered orders specific to customer needs/desire at point of delivery areas.
General organization and cleanliness of point of delivery areas, removal of unnecessary items and discarding of trash.
Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
Develop a good understanding of the delivery process as well as order paperwork information to provide accurate placement/organization as well as feedback to customer inquiries.
Provide communication to the customer and the management team regarding part issues within delivery point areas.
Utilize designated vehicles to deliver product to the customer, as well as return product to warehouse as needed.