Lift Ops Assistant Manager

Grand America Hotels & Resorts•Huntsville, UT

About The Position

The Lift Operations Assistant Manager is a key player in Snowbasin’s overall success. Working alongside the Lift Operations Manager, this individual is responsible for leading and directing the Lift Operations team while establishing a culture of teamwork and driving the company’s core values of Service and Safety.

Requirements

High level of energy and enthusiasm for providing exceptional guest service.
Proven ability to motivate employees around safety and drive engagement.
Ability to develop and lead high performing teams while building relationships across departments and functions.
Exceptional interpersonal skills with the ability to remain calm in stressful situations.
Strong organizational, analytical, problem-solving and conflict resolution skills.
Aptitude for giving and receiving feedback in a positive manner.
Ability to pivot and embrace changes to operations when necessary.
Must be physically capable of working long hours in all weather conditions.
Able to frequently lift up to 50 lbs and perform manual labor tasks including shoveling snow, chipping ice, raking ramps, loading bikes, etc.
Demonstrated supervisory experience required.
1+ year(s) resort operations experience or equivalent combination of experience and training/education.
Experience negotiating, coaching and problem solving in an effective manner while building and maintaining positive relationships.

Responsibilities

Provide daily oversight and supervision of team members to positively impact the guest and employee experience; create a fun, team-oriented environment focused on safety.
Assist with developing and implementing goals to develop a high performing team; support and coach team members to achieve both department and resort goals.
Support the recruiting, hiring and training of Lift Operators and Ticket Checkers; coordinate with team members to facilitate department activities and responsibilities, assign and review work, resolve employee/guest issues and attend to other related matters.
Promote safety awareness throughout the department by helping to develop, coordinate and implement guest/employee focused safety programs to continue the resort’s journey towards safety excellence.
Conduct and document staff training on safe operations of various lifts across the resort; ensure adherence to all applicable safety standards and procedures.
Assist with the development and implementation of incident reduction and prevention strategies to minimize risk and liability exposure; ensure required lift signage is current and displayed appropriately.
Prepare and maintain administrative and operational reports and records; ensure accuracy and timeliness of checklists, lift logs, employee/guest incident reports and other documentation.
Establish strong working relationships/partnerships across all resort operations.
Enact general emergency procedures; coordinate and respond to emergencies as needed.
Adhere to the department budget while ensuring correct staffing across the department.
Provide direct support for the Lift Operations Manager, the Mountain Operations team and other duties as assigned.