Lift Ops Assistant Manager

Grand America Hotels & ResortsHuntsville, UT
2d

About The Position

The Lift Operations Assistant Manager is a key player in Snowbasin’s overall success. Working alongside the Lift Operations Manager, this individual is responsible for leading and directing the Lift Operations team while establishing a culture of teamwork and driving the company’s core values of Service and Safety.

Requirements

  • High level of energy and enthusiasm for providing exceptional guest service.
  • Proven ability to motivate employees around safety and drive engagement.
  • Ability to develop and lead high performing teams while building relationships across departments and functions.
  • Exceptional interpersonal skills with the ability to remain calm in stressful situations.
  • Strong organizational, analytical, problem-solving and conflict resolution skills.
  • Aptitude for giving and receiving feedback in a positive manner.
  • Ability to pivot and embrace changes to operations when necessary.
  • Must be physically capable of working long hours in all weather conditions.
  • Able to frequently lift up to 50 lbs and perform manual labor tasks including shoveling snow, chipping ice, raking ramps, loading bikes, etc.
  • Demonstrated supervisory experience required.
  • 1+ year(s) resort operations experience or equivalent combination of experience and training/education.
  • Experience negotiating, coaching and problem solving in an effective manner while building and maintaining positive relationships.

Responsibilities

  • Provide daily oversight and supervision of team members to positively impact the guest and employee experience; create a fun, team-oriented environment focused on safety.
  • Assist with developing and implementing goals to develop a high performing team; support and coach team members to achieve both department and resort goals.
  • Support the recruiting, hiring and training of Lift Operators and Ticket Checkers; coordinate with team members to facilitate department activities and responsibilities, assign and review work, resolve employee/guest issues and attend to other related matters.
  • Promote safety awareness throughout the department by helping to develop, coordinate and implement guest/employee focused safety programs to continue the resort’s journey towards safety excellence.
  • Conduct and document staff training on safe operations of various lifts across the resort; ensure adherence to all applicable safety standards and procedures.
  • Assist with the development and implementation of incident reduction and prevention strategies to minimize risk and liability exposure; ensure required lift signage is current and displayed appropriately.
  • Prepare and maintain administrative and operational reports and records; ensure accuracy and timeliness of checklists, lift logs, employee/guest incident reports and other documentation.
  • Establish strong working relationships/partnerships across all resort operations.
  • Enact general emergency procedures; coordinate and respond to emergencies as needed.
  • Adhere to the department budget while ensuring correct staffing across the department.
  • Provide direct support for the Lift Operations Manager, the Mountain Operations team and other duties as assigned.

Benefits

  • Health benefit eligible
  • Free season pass for yourself and qualified family members
  • Killer outdoor retailer perks
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