Assistant Ops Manager

Cooks Home Assistance Care • Merrillville, IN

21h

About The Position

The Operations Manager is responsible for overseeing the day-to-day operations of the non-medical home care agency to ensure efficiency, compliance, quality service delivery, and staff accountability. This role serves as the operational backbone of the agency, ensuring services are delivered in accordance with state regulations, internal policies, and company standards.

Requirements

• 3–5 years experience in home care or healthcare operations
• Strong knowledge of non-medical home care services
• Leadership and supervisory experience
• Strong organizational and communication skills

Nice To Haves

• Prior management experience
• Knowledge of state home care regulations
• Experience with audits or surveys

Responsibilities

• Oversee daily office operations
• Ensure staffing coverage for all scheduled services
• Monitor call-outs, replacements, and service continuity
• Ensure compliance with state non-medical home care regulations
• Maintain audit-ready client files
• Oversee HIPAA compliance and documentation standards
• Oversee caregiver onboarding and training
• Monitor performance, attendance, and professionalism
• Handle disciplinary actions and corrective plans
• Ensure services match authorized hours and care plans
• Minimize overtime, gaps, and cancellations
• Address escalated client concerns
• Monitor satisfaction and service quality
• Ensure timely and accurate client onboarding
• Verify rates, authorizations, and agreements
• Support payroll accuracy
• Monitor operational costs
• Enforce SOP adherence
• Recommend and implement improvements
• Provide staff oversight and coaching
• Conduct performance reviews

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed