Lift Operator

MOUNTAIN CAPITAL PARTNERS•FLAGSTAFF, AZ

12d•Onsite

About The Position

A lift operator will assist and provide instruction to all passengers in the safe loading and unloading of Arizona Snowbowl’s ski lifts and conveyors, while providing excellent customer service by interacting with all lift passengers. Lift Operators will ensure great customer experience while continually promoting “The Freedom to Ski” to all guests and personnel.

Requirements

Knowledge of ticket scanning equipment.
Knowledge of lift controls and operations for aerial/surface lifts.
Knowledge of lift and ski area safety processes and procedures.
Skill in determining possible safety hazards.
Skill in basic machinery.
Skill in providing excellent customer service.
Skill to remain focused and on the task at hand.
Ability to communicate clearly, effectively, and professionally with guests and co-workers.
Ability to read, understand, and comply with all company and departmental policies and procedures.
Ability to perform timely and accurate completion of lift logs and incident reports.
Ability to use scanning equipment to verify every guest is in possession of correct pass or ticket prior to boarding lift.
Ability to maintain situational awareness for the safety of oneself and others.
Must be at least 18 years of age.
HS Diploma or equivalent (GED, or at least one year of working experience).

Responsibilities

Provide outstanding guest service by assisting and directing guests on and off chairlifts in a safe, professional, and efficient manner.
Check all guests boarding the lift for a valid ticket or pass using a scanner.
Monitor and assess guest’s needs by slowing chairlifts down for their safety.
Shovel snow, chip ice, sweep chairs, and maintain loading and unloading ramps in a safe and efficient manner.
Perform daily lift checks, complete lift logs, and incident reports when needed.
Effective communication via Snowbowl protocol including prompt emergency notification to dispatch.
Maintain safety and operating guidelines of lifts and lift ramps as per ANSI B77.1 requirements.
Assist in emergencies as required. For example: Lift evacuations, avalanche rescue, reporting guest injuries, etc.
Meet company requirements for appearance, attendance and punctuality.
Required to be in uniform and wear a name tag daily.