Part Time Seasonal Lift Operator

Marquette Mountain Resort LLC•Marquette, MI

6d•Onsite

About The Position

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Requirements

High school diploma or GED equivalent
Must be physically able to assist customers while getting on/off lift
Must be psychically able to clear snow or ice
Work well with a team
18 years of age

Responsibilities

Assist all guests in the safe loading and unloading of the ski lift, ensuring their safety and well-being.
Provide instruction and superior customer service to all those coming into contact with, enhancing the overall guest experience.
Check to ensure every skier/snowboarder has valid day ticket/season pass prior to boarding lift
Perform daily pre/post operation inspections and procedures
Accurately complete required operational documentation each day, including daily lift logs and facility tracking sheets.
Slow chairs to ensure the comfort and safety of passengers loading and unloading, creating a positive and enjoyable lift experience. Stop the lifts as necessary.
Answer guest questions promptly and courteously, contributing to a positive and informative guest interaction.
Warmly greet arriving guests and serve as a primary point of contact to ensure an exceptional resort experience.
Proactively communicate accurate, up-to-date information regarding resort operations, including facility openings, closures, delays, and special events.
Inform guests of daily lift opening and closing times, as well as any real-time status changes due to weather or maintenance.
Meet service level objectives and department goals as set by the Supervisor and General Manager.
Maintain familiarity with all policies, procedures, and rules regarding operation and riding ski lifts, continuously improving knowledge and expertise.
Implement emergency procedures, including contacting ski patrol, demonstrating readiness to learn and adapt in emergency situations.
Identify potential hazards and report them immediately, showing initiative and a pioneering spirit in maintaining a safe environment.
Assist in the evacuation of a disabled lift if needed, demonstrating a willingness to take on challenges and solve problems.
Maintain load/unload ramps and Lift Shack areas by shoveling or raking snow and picking up trash demonstrating care and stewardship for the resort's facilities.
Ensure all chairs are clear of snow, ice, and/or grease before loading passengers, ensuring the safety and comfort of guests and colleagues.
Perform all other job duties as assigned, supporting the overall success of the lift operations and the resort.
Must be available to work during assigned holiday periods (including Thanksgiving, Christmas, New Year’s, Martin Luther King Jr. Day, and Presidents' Day) as these are our busiest operational times.
Must be available to work within the department’s standard scheduled operational hours.
Weekend shifts are required based on departmental needs.
Willingness to accommodate schedule adjustments, including opening, closing, or peak-coverage shifts as needed.