Lifestyle Manager

BallenIsles Country Club • Naples, FL

5d • Onsite

About The Position

The Lifestyle Manager is primarily responsible for identifying, coordinating, and marketing all resident programs including recreational, social, travel, cultural, educational, and entertainment designed to enrich the quality of life and enhance the vibrancy of the community for residents. Responsibilities encompass program development, facility scheduling, administration of clubs, and overall program promotion, publicity, and marketing.

Requirements

• High school diploma or equivalent.
• At least two years related experience required.
• Good organizational and verbal skills.
• Possesses a high level of energy, initiative, enthusiasm, cooperation, and exercises good judgment and discretion.
• Computer skills including basic knowledge of Microsoft Office programs including Outlook, Word, and Excel.
• Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem solving, point of sale system, registration processes, policies and procedures, equipment, material, and products, etc.
• Ability to work with the elderly and children.
• Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs.
• Performs activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.

Responsibilities

• Plans, coordinates, and implements resident programs, classes, and special community-wide events.
• Secures all entertainment, food, decorations, and items necessary to carry out events.
• In planning, solicits input and involvement from residents to stimulate participation and awareness of the robust and facilitated lifestyle opportunities available.
• Assists residents, chartered clubs, and community organizations in the scheduling of Association facilities, to include program and room requirements, coordination with other Association departments, and arrangements for the collection of fees, as applicable.
• Assesses overall success of events through focus groups and evaluations.
• Knowledge and understanding of the budget.
• Works with residents to assist in the establishment of chartered clubs.
• Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance, and acts as a general overseer.
• Oversees the pool area for compliance.
• Develops an active volunteer program among residents, providing for both promotion and recognition.
• Oversees the operation of the membership desk and/or retail counter as applicable to ensure adequate staffing, policy and procedure implementation and administration, asset control, and required documentation.
• Partners with the Community Manager to identify, coordinate and market all community events, programs, and services.
• Oversees all facilitators to ensure facilities, events, classes, and customer service meet the needs of the residents.
• Oversees the New Resident Orientation presentations to ensure adequate promotion, room set-up, amenities, and community participation.
• Attends Board of Directors, club, and committee meetings, as required.
• Provides weekly Lifestyle Newsletter to Community Members.
• Hires entry-level Lifestyle related positions.
• Trains new team members in the company’s policies, procedures, and best practices.
• Organizes and oversees the schedules and work of assigned team members.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of team members as needed and in accordance with company policy.

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED