Lifestyle Management - Lifestyle & Travel Concierge

Ten Group • New York, NY

2d • $47,800 - $62,400 • Onsite

About The Position

We are partnering with one of the world’s most valuable hospitality brands to launch an exciting new direct-to-consumer travel and lifestyle service for dynamic, experience-led individuals and their loved ones. We’re looking for someone who is quick, creative and digitally confident, with a natural feel for what our members want to do, see and experience – and the ability to find the right recommendations quickly and communicate them in a way that feels personal, relevant and effortless. This role is based onsite in our New York office, so a strong understanding of the city and its dining, entertainment, culture and lifestyle scene is essential. Our members’ interests won’t stop at the city limits, though – you’ll also need to know, or be curious about, the destinations and experiences they’ll want to enjoy, from weekend escapes to travel further afield.

Requirements

• You have a minimum of 2 years’ experience organizing things for busy people, hospitality, travel, lifestyle, concierge or another fast-paced service environment.
• You know New York – where to eat, what’s opening, what’s worth doing and where you would send someone looking for something special.
• You have excellent written English and can communicate with personality, confidence and attention to detail.
• You understand great customer service and instinctively think about what would make an experience better for the person you are helping.
• You’re fast and resourceful – comfortable researching, comparing options and navigating multiple systems to find the right answer quickly.
• Strong working knowledge of WhatsApp and other messaging apps to resolve customer inquiries quickly, efficiently, and with a high satisfaction rate.
• You’re creative and curious, with an interest in travel, dining, entertainment, culture and what’s happening in the city.
• You’re comfortable juggling several requests at once and know how to prioritize when things get busy.
• You take ownership. If the obvious answer isn’t available, you keep looking for another solution.
• You’re confident using digital tools and web-based systems, including Microsoft Office.

Nice To Haves

• Travel booking or GDS experience such as Amadeus or Sabre is an advantage, but not essential.

Responsibilities

• Make it personal: Get to know what our members like and provide recommendations that feel genuinely tailored to them.
• Bring New York (and elsewhere) to life: Use your knowledge of the city to recommend great restaurants, experiences, events and places worth knowing about. Rest assured that you’ll also have access to our amazing resources.
• Create memorable experiences: Help with everything from dining and entertainment to travel, gifts, celebrations and those harder-to-solve lifestyle requests.
• Plan great trips: Support members with travel requests, researching and arranging flights, hotels and experiences to create trips that fit what they are looking for.
• Think creatively: Go beyond the obvious answer. Find interesting options and solutions that make members feel we really understood their request.
• Move quickly: Work across multiple requests and digital tools, researching efficiently and getting the right options back to members without compromising on quality.
• Communicate brilliantly: Write clear, engaging and polished responses that are warm, natural and easy to understand.
• Own the experience: Manage requests from start to finish, keeping members updated and making sure nothing gets lost along the way.
• Build connections: Work with our global network of restaurants, hotels, travel partners and lifestyle suppliers to unlock great experiences for our members.

Benefits

• Salary $47,800-62,400/annum + quarterly performance bonuses, with a $5,000 annual target and uncapped earning potential for those who exceed their goals
• Health, dental and vision coverage
• 401(k) match
• Generous PTO
• Commuter benefits
• Lifestyle discounts
• World-class training, mentorship and opportunities to progress within a global lifestyle business
• Certified B Corp committed to diversity, inclusion and positive impact
• Regular appraisals and recognition programmes celebrating outstanding performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed