Lifestyle Concierge

The Concours Club•Opa-locka, FL

12d•Onsite

About The Position

The Concours Club seeks a Lifestyle Concierge who is passionate about delivering exceptional hospitality and curating unforgettable experiences for our members. This role requires direct engagement across a variety of dynamic environments, ensuring seamless personalized services. The ideal candidate will be highly adaptable, detail-oriented, and thrive in a fast-paced setting. A strong commitment to service excellence, excellent problem-solving skills, and flexibility with weekend availability and scheduling are essential.

Requirements

Proven experience in a service role in the hospitality industry
At least 1 year of experience in an upscale or luxury setting
High School Diploma required
Must be 18 years of age or older
Willingness to work variable schedules, evenings, and weekends

Nice To Haves

Interest in motorsports, automotive, or high-performing environments strongly preferred
Strong ability to multitask and remain composed in fast-paced environments
Strong communication skills and a positive, service-oriented attitude
Polite and confident with a great deal of patience
Basic familiarity with POS or reservation systems is a plus
Bachelor’s Degree in hospitality or a relevant field is a plus

Responsibilities

Deliver personalized, high-touch service by anticipating member needs and creating seamless, memorable experiences
Maintain a visible and proactive presence throughout the facility, including the clubhouse and pit lane, to support members and guests
Welcome members and guests with professionalism, warmth, and confidence, ensuring exceptional first impressions in alignment with club standards
Actively listen and respond to inquiries, requests, and concerns with a timely, solutions-oriented approach, fostering strong member relationships
Collaborate with hospitality, circuit operations, and logistics teams to ensure smooth daily operations and service delivery
Support daily operations by maintaining cleanliness, organization, and readiness of all member-facing areas, including lounges, locker rooms, and circuit side spaces
Manage member belongings and driving gear, including organization, storage, and proper handling.
Accurately process food, beverage, and retail transactions, while supporting inventory organization and merchandising efforts
Support execution of events, circuit days, and club programming, including setup and breakdown.
Support inventory restocking and basic supply organization across hospitality areas.
Monitor and restock inventory and supplies across hospitality areas
Report operational issues, maintenance needs, or member concerns to appropriate team members in a timely manner
Uphold luxury hospitality standards at all times to ensure a consistent, high-quality member experience and long-term satisfaction