Lifeline Fulfillment Specialist

Connect America • Fountain Inn, SC

4d

About The Position

The Lifeline Fulfillment Specialist plays a critical role in ensuring that health and safety equipment reaches individuals who rely on Lifeline services for emergency response and personal security. This position is responsible for managing the end-to-end fulfillment process, including order processing, inventory management, and timely delivery coordination. The specialist works closely with healthcare providers, customers, and internal teams to maintain accurate records and resolve any issues related to shipments or equipment functionality. By maintaining high standards of accuracy and customer service, the Lifeline Fulfillment Specialist directly contributes to the well-being and peace of mind of vulnerable populations. This role requires a detail-oriented and proactive individual who can handle multiple tasks efficiently while adhering to compliance and quality standards within the healthcare services industry.

Requirements

• High school diploma or equivalent required.
• Experience in order fulfillment, inventory management, refurbishment.
• Basic computer skills including proficiency with Microsoft Office and order and inventory management systems.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.

Nice To Haves

• Proficiency with specialized inventory or customer relationship management (CRM) software.
• Demonstrated ability to work effectively in a team-oriented environment.

Responsibilities

• Process and fulfill Lifeline equipment orders accurately and efficiently, ensuring timely delivery to customers.
• Maintain and update inventory records to ensure availability and proper stock levels of Lifeline devices and accessories.
• Coordinate with shipping carriers and internal departments to track shipments and resolve any delivery issues.
• Communicate effectively with customers and healthcare providers to confirm order details and provide status updates.
• Identify and report any discrepancies or equipment malfunctions, facilitating prompt resolution with technical support teams.
• Ensure compliance with company policies, healthcare regulations, and quality standards throughout the fulfillment process.
• Assist in continuous improvement initiatives to optimize fulfillment workflows and enhance customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees