Lifeline Enrollment Expert

Wendwell Health Advisors•San Diego, CA

1d•Onsite

About The Position

Lifeline partners with some of the nation’s largest Lifeline service providers to help communities access free and low-cost wireless service, including mobile phones and SIM card options. As a trusted bridge between major wireless providers and local communities, we are committed to delivering exceptional customer service while maintaining strict compliance with federal and carrier regulatory standards. As a Lifeline Enrollment Expert, you will assist qualified individuals in getting connected through Lifeline wireless service. Depending on eligibility, provider offerings, and availability, customers may receive a FREE Lifeline phone, a FREE SIM card for use with their existing compatible device, or other available wireless options and upgrades. With quick enrollment approvals, strong demand, multiple product options, and opportunities for device upgrades, this position is ideal for motivated individuals who want to help their communities while earning competitive commissions. This role is ideal for independent and motivated individuals who enjoy face-to-face customer interaction and want the opportunity to earn competitive commissions while making a meaningful difference in their communities. You will engage with customers at community locations, retail settings, high-traffic areas, and organized marketing events to complete Lifeline enrollments, phone distributions, SIM activations, and device upgrades. This position plays a critical role in connecting eligible low-income consumers to affordable wireless service.

Requirements

High school diploma or GED; advanced education or relevant certification preferred
Experience in customer service, wireless sales, field sales, or similar roles preferred
Established community connections are a plus
Knowledge of the Lifeline program and eligibility criteria preferred
Previous experience in community outreach, event marketing, or face-to-face sales preferred
Strong interpersonal and communication skills
Detail-oriented and comfortable using digital enrollment platforms
Comfortable assisting customers with smartphones, SIM cards, and basic device setup
Self-motivated, goal-driven, and organized
Reliable transportation and ability to work locally
Eligible to work as a 1099 independent contractor
Bilingual English/Spanish highly preferred
Committed to ethical practices, customer privacy, and strict program compliance

Nice To Haves

Strong communication and interpersonal skills
The ability to handle sensitive customer information with confidentiality
Knowledge of the local community and potential outreach locations
A proactive approach to field marketing and customer acquisition
The ability to explain different wireless and device options clearly
Strong attention to compliance and documentation requirements

Responsibilities

Enroll eligible customers in Lifeline wireless service, including free phone and SIM card programs, based on provider availability and customer eligibility.
Help customers determine whether using their existing phone with a SIM card or receiving an available Lifeline device is the best option.
Conduct outreach in high-traffic community locations, retail environments, neighborhoods, and local events.
Verify customer eligibility and required documentation through secure and compliant enrollment systems.
Clearly explain Lifeline program benefits, service options, device options, and enrollment requirements.
Assist customers with phone and SIM activation, device setup, number transfer when applicable, and basic troubleshooting.
Promote available device upgrades and premium phone offers where permitted.
Maintain accurate daily enrollment, activation, and inventory records.
Meet or exceed daily and weekly enrollment and activation targets.
Follow all Lifeline, carrier, ACP/Lifeline-related compliance requirements applicable to the enrollment process and protect customer information at all times.