Lifecycle Support Specialist 3

Choice Hotels International • Scottsdale, AZ

1d • Hybrid

About The Position

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Lifestyle Specialist 3 on our Franchisee Care team. The Franchisee Care team is responsible for executing complex hotel lifecycle activity — onboarding, rebranding, status changes, and distribution connectivity — with a high degree of independence and accuracy. This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office. We invite you to apply today for our Lifestyle Specialist 3 role today and #MakeItYourChoice.

Requirements

• 3+ years of experience in hotel distribution, franchise operations, or lifecycle/onboarding support.
• Experience supporting hotel onboarding, rebranding, or lifecycle transitions in a high-volume environment.
• Experience working with OTA and GDS platforms; familiarity with channel connectivity strongly preferred.
• Comfortable working cross-functionally with IT, Legal, Opening Services, and Franchise Services.
• Working knowledge of CRS, PMS, and OTA/GDS distribution platforms.
• Experience with ticketing or workflow tools such as ServiceNow.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), with the ability to analyze and present data clearly.
• Strong execution and prioritization skills, with the ability to manage multiple lifecycle events accurately and on time.
• Solid problem-solving skills for diagnosing and resolving cross-system issues.
• Clear communication skills, with the ability to collaborate and influence across teams.
• Attention to detail and a continuous-improvement mindset.
• High school diploma required; Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred, or equivalent combination of education and experience.

Nice To Haves

• Familiarity with channel connectivity strongly preferred.

Responsibilities

• Ensure hotel information is accurate and current across CRS, GDS, and OTA systems, supporting distribution readiness and rate integrity.
• Execute lifecycle changes — onboarding, pre-sell setup, repositioning, secondary name updates, suspensions, terminations, and reinstatements — accurately and within SLA.
• Monitor data quality and follow up on discrepancies to prevent rework and downstream errors.
• Prepare operational reports on onboarding, suspension, reinstatement, and termination activity to track trends and support planning.
• Serve as an escalation point for complex lifecycle and distribution issues, working to resolve them with minimal disruption to hotel readiness.
• Coordinate OTA and GDS connectivity for new hotels and rebrands, confirming channel readiness before go-live.
• Partner with cross-functional teams to remove blockers and keep lifecycle work moving.
• Support project work that improves lifecycle performance or process consistency, and mentor less experienced team members as needed.
• Identify opportunities to reduce cycle time, errors, and manual work in lifecycle processes, and help implement the resulting changes.
• Partner with IT on system enhancements that support automation and scalability.
• Maintain and update lifecycle knowledge base content and documentation to reflect current standards and processes.
• Act as a subject matter resource on lifecycle processes for the team and cross-functional partners.
• Communicate system, process, or compliance changes clearly to ensure consistent execution.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED