Lifecycle Maximization Marketing Director

Groundworks•Virginia Beach, VA

4d•Onsite

About The Position

Groundworks, a leading foundation repair and water management specialist, is seeking a skilled Director of Lifecycle Maximization Marketing to join their team in Virginia Beach, VA or Dallas, TX. This role is responsible for designing, executing, and optimizing marketing strategies to drive customer engagement, retention, and lifetime value throughout the customer journey. The position requires a blend of data-driven insights and creative execution to deliver personalized and impactful communications, fostering customer loyalty and maximizing revenue.

Requirements

Bachelor’s degree in Marketing, Business, Communications, or a related field (MBA preferred).
10+ years of experience in lifecycle, CRM, retention, or growth marketing.
Proven track record of driving measurable improvements in customer retention, engagement, and lifetime value.
Strong analytical skills and experience with data visualization tools (e.g., Looker, Tableau, Google Analytics).
Hands-on experience with marketing automation and CRM tools at scale (e.g., Braze, Iterable, Salesforce, HubSpot).
Excellent communication skills and a customer-centric mindset.
Ability to manage multiple projects in a fast-paced environment.
This role is both strategic and hands-on, requiring creative thinking, technical expertise, and performance analysis to drive customer engagement and retention.
KPI’s will include customer conversion and retention, lifetime value, customer engagement, etc.

Responsibilities

Own the customer journey lifecycle: Develop and manage marketing strategies across all stages—acquisition, onboarding, engagement, retention, and reactivation.
Segmentation & personalization: Use behavioral, transactional, and demographic data to build targeted lifecycle campaigns that increase engagement and conversion.
Campaign execution: Create and manage multi-channel lifecycle campaigns (email, SMS, in-app, push, owned channels, paid media retargeting, etc.) with a focus on automation and scalability.
Customer insights: Analyze performance metrics (e.g., churn rate, CLV, engagement rates, repeat purchase rate) to identify opportunities for growth.
Optimization: Conduct A/B and multivariate testing to continuously refine messaging, timing, and channel mix for maximum impact.
Cross-functional collaboration: Partner with operations, sales, analytics, creative, and brand and performance teams to ensure a seamless customer experience across touchpoints.
Technology & tools: Develop and manage marketing automation platforms (e.g., Cordial, Braze, HubSpot, Salesforce Marketing Cloud, Klaviyo) to execute campaigns efficiently.
Customer feedback loop: Lead development and analysis of customer journey research to improve satisfaction and loyalty.
Retention & loyalty programs: Design and optimize retention and rewards initiatives to enhance customer stickiness and reduce churn.