Part-Time Life Skills Coach

PathForward•Arlington, VA

11d•Onsite

About The Position

The Life Skills Coach position is located offsite to provide support serving formerly homeless individuals with disabilities. This position will be responsible for maintaining a safe, healthy and welcoming living environment for tenants. The life skills coach is part of a team providing 60 hours per week of on-site support to tenants. Responsibilities include monitoring the activities of clients to ensure compliance with program guidelines and expectations as well as compliance with their lease. The Life Skills Coach is also responsible for ensuring the safety of clients and operation of the supportive housing program. The Life Skills Coach will provide direct program support and work collaboratively with the housing team and other providers by promoting independent living skills and hosting programs/events for participants.

Requirements

Ability to interact and communicate effectively with others, both orally and in writing.
Able to prepare written reports; monitor and direct program activities; and ensure the safety and security of program operations.
Bi-lingual in Spanish and English with the ability to converse proficiently both verbally and in writing is a plus.
CPR/First Aid Certification must be acquired and maintained once employed.
Ability to maintain accurate records for participants.
Valid driver’s license.
Thorough knowledge of the complexity of the supportive housing needs for a low-income population with cognitive, mental, developmental disabilities, and/or substance use disorders.
Interpersonal and communication skills to resolve complaints, persuade others and develop positive, trusting relationships with tenants, landlords and service providers.
Ability to resolve conflicts and handle crisis.
Ability to work independently.
Excellent Computer skills with proficient knowledge of Microsoft office, outlook, work and excel.

Nice To Haves

Bi-lingual in Spanish and English with the ability to converse proficiently both verbally and in writing.

Responsibilities

Serve as the first point of contact for clients and community members, maintaining a friendly and courteous attitude with good communication skills, both in person and by telephone.
Participate in planning community room policies and direct operation of the community room to ensure effective and efficient client service delivery.
Under the direction of the Program Manager, ensure effective and efficient client services delivery during shift and assist clients in accessing available services.
Maintain a safe environment for PSH tenants.
Create a plan and host programs/events for program participants monthly.
Assist persons in crisis to ensure safety.
Maintain a daily log of client contacts and services.
Ensure safety of clients and staff in fire and other emergencies.
Ensure clients compliance with agency policy and lease obligations.
Assist clients with processing issues and problem-solving.
Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public and leasing staff.
Provide daily facility oversight, including ordering of supplies in liaison with the Program Manager.
Report needed repairs and pertinent items in relation to the facility that may affect services to the Property Manager and Program Manager.
Maintain cleanliness of the Staff Office and Community Room.
Provide tenants with on-site life skills training to aid in the transition from homelessness to housing.
Regularly inspect units and common areas, alerting property management of any maintenance issues as necessary.
Monitor tenant guests and ensure all visitors sign in on the visitors’ log.
Resolve disputes as necessary.
Respond to after-hours crises as needed.
Provide direct program support to clients and work collaboratively with Case Managers to help ensure that clients acquire skills to end homelessness.
Maintain contact to provide encouragement, information sharing, and relevant information to participants' needs, including bi-lingual material when needed.
Partner with PSH Case Managers for assistance in accessing needed services, including treatment for medical, mental health, and substance abuse issues, as well as social service, housing/shelter, and employment services.
Maintain client confidentiality at all times.
Adhere to NASW Code of Ethics.
Perform light cleaning duties as assigned in designated areas.
Perform all other related program duties and projects as assigned, including attending all mandatory staff events and trainings: Relias, Mandt training, and other applicable trainings.