Life Safety / Security Communications Specialist

JLL•Lawrence, NJ

2d•Onsite

About The Position

The Life Safety/Security Communications Specialist plays a critical role in protecting people and assets across JLL's global portfolio by serving as the front line of emergency response and security operations. Working in a fast-paced, multi-discipline operations center, you'll be the vital link between employees, facilities, and emergency services—receiving and dispatching emergency and non-emergency calls, monitoring access control systems, surveillance cameras, critical alarms, and fire safety systems across multiple sites. Your vigilance and quick decision-making directly support business continuity, crisis management, and the safety of thousands of personnel. This role offers the opportunity to make a meaningful impact every day while working with cutting-edge security technology and collaborating with global teams to respond to and mitigate critical incidents.

Requirements

High school diploma or equivalent with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work rotating 12-hour shifts on the Pittman schedule (2-2-3 rotation) including days, nights, weekends, holidays, and mandatory overtime as an essential employee during site closures and emergencies
Strong customer service orientation with excellent verbal and written communication skills, capable of remaining calm and professional during high-stress emergency situations
Proven ability to multitask effectively in a dynamic, fast-paced environment while maintaining attention to detail and accuracy in documentation and dispatch operations
Willingness to obtain and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch (EMD) certification as required for the role

Nice To Haves

Associate's degree in criminal justice, emergency management, public safety, or related field
Two or more years of experience in security operations centers, law enforcement dispatch, emergency medical services, fire services, or military communications roles
Technical familiarity with C-Cure 9000 Access Control System, Milestone video management software, threat assessment platforms, emergency mass notification systems, or CISCO phone systems
Current CPR certification, Emergency Medical Technician (EMT) license, or Public Safety Telecommunicator certification
Prior experience using Computer-Aided Dispatch (CAD) systems for incident tracking and reporting in security or emergency services environments

Responsibilities

Monitor and operate integrated security systems including access control (C-Cure 9000), video surveillance (Milestone), fire alarm panels, and multi-site radio communications to maintain real-time situational awareness across facilities
Process and dispatch emergency calls for security, fire, medical, and hazardous materials incidents using Emergency Medical Dispatch protocols, provide pre-arrival instructions, and coordinate response with on-site teams and external emergency services
Serve as the primary liaison between JLL site personnel, corporate security, EHS teams, and local law enforcement/EMS agencies during incidents and emergencies, ensuring seamless communication and appropriate escalation
Create, monitor, and track work orders using Corrigo and other work request platforms while maintaining accurate incident documentation through CAD systems and completing detailed incident reports
Utilize the Critical Event Management platform to disseminate urgent notifications to stakeholders, account for personnel during major events, and coordinate fire system monitoring/impairment communications with third-party monitoring companies
Identify priority issues requiring immediate escalation, complete assigned callbacks, route calls to appropriate resources, and proactively suggest process improvements based on operational observations
Respond to access control alarms by assigning appropriate security resources to investigate and resolve issues while maintaining compliance with client-driven standards and protocols