LIFE Program Specialist

LIFE Pittsburgh•Pittsburgh, PA

6d•$27 - $33•Hybrid

About The Position

Under the direction of the Manager of Outreach and Enrollment, the LIFE Program Specialist will be the primary contact for new enrollees interested in the LIFE Pittsburgh program. The Program Specialist is responsible for cultivating a positive relationship with each pre-enrollee, while also driving the enrollment process involving numerous internal and external stakeholders. The LIFE Program Specialist will consistently demonstrate and reflect a commitment to the mission and core values of LIFE Pittsburgh to assist the elderly in maintaining their dignity and independence in the community.

Requirements

Excellent written and verbal communication skills
Excellent organizational skills
Ability to multitask and effectively manage assigned caseload
Proficiency with Microsoft suite of products
Valid driver’s license and proof of insurance
Bachelor’s degree required in Human Services, Nursing, Social Work, Healthcare Management, Public Health, or related field
Minimum of two (2) years in Human Services, Social Work, Nursing, or related healthcare field

Nice To Haves

Knowledge of the geriatric population and/or long term care is desirable
Knowledge of health insurance programs and state agencies is a plus
Experience with the elderly preferred

Responsibilities

Ensures all pre-enrollees and families in their caseload are well-informed of the LIFE Pittsburgh program – its benefits, the enrollment process, as well as the requirements for eligibility. This includes reviewing the major aspects of the enrollment agreement – explaining the partnership between the participant and the team, as well as informing them of their rights and responsibilities.
Ensures participant and family expectations of the program are appropriate throughout the enrollment process.
Performs the preliminary in-person evaluation for assigned pre-enrollee cases, with the expectation that each Assessment and Enrollment Specialist completes a minimum of 17 evaluations each month. This assumes an appropriate pipeline of incoming new cases to be dispersed across the enrollment group.
Accurately completes the intake and assessment (I&A) form, providing the interdisciplinary team with critical information related to medical, social, and mental health history, as well as living conditions. As part of the I&A, will also begin to gather financial information.
Participates in internal meetings by providing accurate updates on each pre-enrollee status
Diligently follows up to ensure all required clinical and financial documentation is gathered and shared appropriately (internally and externally) for enrollment cases
Updates all necessary trackers with accurate and up-to-date information related to their cases
Collaborates with interdisciplinary team as needed during the assessment and care planning for pre-enrollees
Completes a minimum of 6 participant enrollments per month
Maintains positive and collaborative relationships with referral sources such as hospital social workers, nursing personnel, housing service coordinators and managers, social service coordinators, and community case workers to facilitate positive community and referral relationships.
As needed, provides backup coverage to assist with answering phone and/or web inquiries. In doing so, captures all relevant information and updates the appropriate database(s).
As needed, provides backup coverage for outreach and marketing activities.
May perform additional essential and/or non-essential job functions as assigned by supervisor at any given time with or without notice.