Life Events Operations Manager
About The Position
Manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
Requirements
- Bachelor's degree, or equivalent work experience
- Three to five years of operations-related experience
Nice To Haves
- Thorough knowledge of operation functions, systems, policies and procedures for the assigned area
- Strong organizational, managerial and project management skills
- Well-developed customer relations skills
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Thorough knowledge of banking operations and human resources
Responsibilities
- Manages and coordinates the operational activities for assigned functional areas/regions.
- Ensures quality service and effective operations support for all of the assigned internal and external customers.
- Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals.
- Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.
- Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
