Life Enrichment Liaison

CJE SeniorLife•Skokie, IL

8d•Onsite

About The Position

The Life Enrichment Liaison supports resident engagement and daily operations by creating meaningful programs, coordinating activities and events, and fostering a welcoming community environment for older adults. This role combines customer service, communication, and organizational skills to enhance residents’ quality of life while supporting dining services, volunteer coordination, and community-building initiatives.

Requirements

High school diploma or GED required.
Basic computer skills, including Word and Excel, are required.
Must be available to work a flexible schedule, including weekends.
Must have reliable transportation.

Nice To Haves

Bachelor’s Degree preferred.
2 years of experience in working with the elderly or a special population in a residential setting preferred.
Strong communication skills, good judgment, and customer service are strongly preferred in this position.

Responsibilities

Manages the phones and responds to Resident requests and concerns.
Plans and implements appropriate activities designed to reduce isolation; engage residents; build community and increase resident mental and physical activity levels.
Plans and organizes special events, e.g. birthday parties, religious and holiday activities as assigned and under the supervision of the Community Engagement Manager with input from the Building Manager.
Assists with Resident dining, such as meal orders, menu feedback, and setting up of meal services. Sets up and assists during meal services and cleans dining room.
Maintains a professional representation of the organization in all programs and interactions.
Supports coordinating volunteer schedules, confirming volunteer hours related to programs, and assists with on-site guidance for volunteers.
Accompanies residents on off-site outings, ensuring safety and well-being.
Encourages and initiates small-group activities; providing support and empowering residents to start and maintain resident-led groups and activities.
Prepares and distributes monthly calendar of events and informative information.
Assists in the design of flyers for activities and events
Provides new resident orientation to the building.
Assists in evaluation of the effectiveness of activities by providing regular feedback to the Community Engagement and Building Managers.
Monitors inventory of supplies and equipment, and orders when necessary.
Attends meetings and in-services as required.
Manages difficult or emotional customer situations.
Responds promptly to customer needs.
Solicits customer feedback to improve service.
Responds to requests for service and assistance.
Meets commitments.
Demonstrates group presentation skills.
Participates in meetings.
Presents numerical data effectively.
Able to read and interpret written information.
Communicates changes effectively.
Builds commitment and overcomes resistance.
Sets expectations and monitors delegated activities.
Accepts feedback from others.
Gives appropriate recognition to others.
Shows respect and sensitivity for cultural differences.
Promotes a harassment-free environment.
Follows policies and procedures.
Completes administrative tasks correctly and on time.
Supports organization's goals and values.
Benefits organization through outside activities.
Develops innovative approaches and ideas.
Presents ideas and information in a manner that gets others' attention.
Displays willingness to make decisions.
Exhibits sound and accurate judgment.
Supports and explains reasoning for decisions.
Includes appropriate people in decision-making process.
Makes timely decisions.
Reacts well under pressure.
Treats others with respect and consideration regardless of their status or position.
Accepts responsibility for own actions.
Follows through on commitments.
Works with integrity and ethically.
Observes safety and security procedures.
Reports potentially unsafe conditions.
Other tasks as assigned.