Life Coach Assistant - 3rd shift

Water Street Mission•Lancaster, PA

27d•Onsite

About The Position

An Overnight Life Coach Assistant will assist staff with providing accountability and empowerment for guests to reach their self-identified goals. A Life Coach Assistant is an entry-level position designed to introduce new Life Coach team members to WSM’s model of coaching guests towards sustainable restoration. A Life Coach Assistant is a developmental position with potential for growth and promotion on the Life Coach team or within WSM, as candidates demonstrate development in the role and/or acquire relevant education or certification(s). Core Life Coach team functions: Uphold WSM’s mission, Offer radical hospitality, Practice presence ministry, Build safe relationships, Provide accountability and empower guests, Connect guests to internal WSM resource teams, Ensure campus safety.

Requirements

Competency in Microsoft Office products and ability to use or learn a case management software system is required.
Strong communication and interpersonal skills are essential.
Must have a relationship with Jesus Christ as their personal Savior and Lord.
Must be able to share the Gospel and participate in the ministry activities of Water Street Mission.
Must subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.
Must adhere to the Water Street Mission Employee Handbook.

Nice To Haves

Minimum of 1 year in human services and/or lived experience, with preference given to candidates with demonstrated experience in the areas of homelessness, behavioral health, substance abuse, or trauma-informed care, preferred.
Associate’s degree or higher (or degree in progress) preferred, although candidates with a relevant combination of education and experience will be considered.
Bilingual (English-Spanish) strongly preferred.

Responsibilities

Assist with incident management and de-escalation of situations on campus.
Function as point of contact for on-call Residential Life Leader in the event of an incident or emergency.
Be present in and oversee assigned areas of campus, as directed by supervisor.
Monitor security cameras during shift.
Perform periodic walk-throughs of campus and monitor any safety concerns.
Perform breathalyzer drug tests for guests, as needed.
Assist guests with showers, laundry, check-in/check-out, and obtaining needed items.
Maintain accurate guest information, including reporting and data management, and communicate with other shifts as necessary.
Maintain cleanliness and tidiness of assigned areas on campus.
Answer phone calls, field inquiries, and direct visitors/volunteers, as needed.
Assist guests moving into and out of WSM.
Manage inventory and stock supplies for Providence Night Shelter.
Maintain guest storage area and bedbug-exterminating heat chamber in Providence Night Shelter.
Attend all required meetings and trainings.
Perform all other duties as assigned.
Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.
Walk alongside fellow WSM staff in Christian community as we journey toward maturity.
Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.
Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.
Embody, encourage, and cultivate WSM culture, purpose, mission and values in words and actions.