Life Claims Examiner II

Lincoln Financial•Papillion, NE

7d•$23 - $32•Remote

About The Position

We are excited to bring on a highly motivated Life Claims Examiner II to join our Workplace Solutions organization in the Claims organization. As a Life Claims Examiner II, you will be responsible for the investigation, evaluation, interpretation, and payment or denial of life claims. You will leverage sound and impartial claim judgments by following established best practices as well as key policy provisions. You will have overall responsibility for managing life claims in an ethical manner, ensuring quality decisions, accurate benefit calculations, and timely, proactive communication with beneficiaries, claimants and employers. You will be expected to deliver exceptional customer satisfaction and meet defined standards of performance to include but not limited to time service, response time, productivity, and quality.

Requirements

High School diploma or GED.
2-3 years of claims experience that directly aligns with the specific responsibilities for this position.
Strong written and verbal communication skills.
Excellent organization skills with the ability to multi-task.

Nice To Haves

Experience with Life Claims is highly preferred.
Strong mathematical skills for payment calculations.

Responsibilities

Make routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines.
Apply expanded knowledge obtained from the role in increasingly more complex situations and continue to acquire more knowledge to apply in role. In addition, provide a diverse range of information and perform a diverse range of tasks/transactions related to common programs and services.
Process increasingly complex life claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meet departmental quality/production standards.
Review and provide specific information to increasingly complex questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying expended knowledge.
Provide routine responses and a diverse range of information to junior team members' questions to support organizational capabilities.
Obtain needed increasingly complex claim information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions.
Review increasingly complex submitted claim information for payment. In addition, ensure the accuracy and completeness of submitted claims. Escalate claims issues/concerns to senior team members and/or management.
Provide customer service to internal and/or external stakeholders, recognize what needs to be done to meet customer needs and demonstrate flexibility and responsiveness to meet customer needs on routine work independently.