Life, Annuity & Group Benefits Operations Consultant - Sr. Manager

PricewaterhouseCoopers•Raleigh, NY

17d•Hybrid

About The Position

As a Life, Annuity & Group Benefits Operations Consultant - Sr. Manager, you will play a pivotal role in driving operational excellence within our Insurance sector. You will leverage your skills to provide strategic advice and innovative solutions to enhance client service operations. Within our Operations practice, you will lead large projects, applying sound judgment and strategic thinking to solve complex problems and deliver quality results. As a Senior Manager, you will guide teams through challenging situations, fostering a culture of open communication and collaboration. You will motivate and coach diverse teams, applying your skills to develop high-performing groups that contribute to the firm's success. Your role will involve interacting with clients at a strategic level, validating outcomes, and acting on feedback to drive project success. In this role at PwC, you will focus on life, annuity, and group benefits operations, working directly with clients to optimize their processes and improve service delivery. Your commitment to excellence and ability to innovate will be crucial in maintaining operational standards and achieving impactful results.

Requirements

At least a Bachelor's degree
At least 8 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
Demonstrating advanced skills in Business Process Management (BPM) and Business Data Analytics
Utilizing strategic customer development and market insight to drive results
Excelling in customer relationship management and service delivery models
Applying analytical thinking and qualitative analysis to solve complex problems
Leading teams with professional courage and embracing change
Innovating processes through intellectual curiosity and rapid experimentation

Responsibilities

Leading operations consulting projects within the life, annuity, and group benefits sectors
Guiding teams in strategic customer development and service delivery models
Utilizing business process management and modeling to optimize client support operations
Conducting industry trend analysis and market research to inform strategic decisions
Building and maintaining relationships with clients to enhance customer service management
Applying analytical thinking and qualitative analysis to improve service delivery
Coaching teams on customer relationship management and service excellence
Implementing corrective actions and rapid experimentation to drive operational improvements
Promoting creativity and intellectual curiosity in developing innovative solutions
Validating data analytics processes to support customer insight and satisfaction initiatives