Life and Annuity Product/Industry Expert

EXL • United States,

7d • $180,000 - $220,000

About The Position

We are seeking a Life and Annuity Product/Industry Expert to serve as the senior domain authority for Life & Annuities products across our TPA business. This role sits at the intersection of insurance product knowledge, actuarial and financial reasoning, and end-to-end policy administration operations. The successful candidate will bring deep expertise across the full spectrum of L&A products, partner with product design, actuarial, and finance functions, and translate that expertise into administration platforms, servicing models, and commercial engagements that our carrier clients rely on. This is a senior individual-contributor-plus-leadership role: you will personally be the go-to expert on product and pricing while also managing a team, directing delivery, and owning key client relationships.

Requirements

• 15+ years of experience in Life & Annuities insurance, with a substantial portion in product, pricing, actuarial, or product-configuration/administration roles.
• Demonstrable deep expertise across L&A product types and their pricing/features.
• Proven ability to work fluently with actuarial and finance teams on pricing assumptions, product economics, and reserving/reporting concepts.
• Strong understanding of end-to-end L&A administration operations and how product/pricing decisions flow through them.
• Experience in a TPA, BPM/BPO, carrier, consulting, or insurance-technology environment serving multiple clients.
• Track record of managing client relationships and senior stakeholders, ideally including commercial/solutioning exposure.
• People-leadership experience: managing, mentoring, and directing a team.
• Bachelor's degree in a quantitative, actuarial, business, or related field.
• L&A product mechanics, riders/living benefits, and pricing levers.
• Key financial concepts: profit testing, product economics, assumptions, STAT/GAAP reserving basics, reinsurance economics.
• Administration platform knowledge (ALIP, OIPA, wmA, FAST, LifePRO, or similar) and product configuration/UAT.
• Regulatory and compliance awareness relevant to L&A products, illustrations, and non-forfeiture.
• Strong analytical, data, and documentation skills (Excel/modeling; SQL or reporting tools a plus).
• Executive communication and influence across technical and business audiences.
• Sound judgment and structured problem-solving under ambiguity.
• Ownership, accountability, and a client-first, quality-first mindset.
• Ability to delegate and direct while remaining a credible hands-on expert.
• Collaboration across matrixed, multi-geography teams.

Nice To Haves

• FLMI, or equivalent insurance certifications.
• Experience with product transitions, block migrations, or new client onboarding.
• Exposure to analytics/AI-enabled operations and digital transformation in insurance.
• Experience supporting pre-sales and commercial pricing of TPA/administration services.

Responsibilities

• Act as the firm's senior subject-matter expert across Life & Annuity products, including Term, Whole Life, Universal Life (UL/IUL/VUL), Final Expense, and Group Life; and Fixed, Fixed-Indexed (FIA), Variable (VA), RILA, and Immediate/Deferred annuities (SPIA/DIA).
• Provide deep guidance on product mechanics: cash value and non-forfeiture, surrender charges, crediting strategies (caps, participation rates, spreads, index options), riders and living benefits (GLWB, GMWB, GMDB, LTC/accelerated benefits, waiver of premium), and payout/annuitization options.
• Advise carrier clients and internal teams on product pricing and repricing considerations, illustration mechanics, and how product features flow through administration and servicing.
• Maintain a forward view of market and regulatory developments affecting L&A products and pricing and translate implications into actionable recommendations.
• Partner with product design, actuarial, and finance teams to interpret pricing assumptions (mortality/morbidity, lapse, interest, expense) and ensure they are correctly reflected in administration and servicing.
• Contribute to and review profit testing, sensitivity analysis, and product economics (IRR, ROE, margins) at the level required to advise on feasibility and administrability.
• Ensure product configurations align with reserving and reporting requirements (STAT/GAAP) and with reinsurance treaty economics where applicable.
• Bridge actuarial intent and operational reality — flagging where product design creates servicing, compliance, or platform complexity, and proposing viable alternatives.
• Bring a working command of the full L&A administration lifecycle: new business and underwriting support, policy issuance, in-force servicing, premium billing and collections, commissions, claims (death, surrender, annuitization), disbursements, reinsurance administration, correspondence, and regulatory reporting.
• Ensure product and pricing logic is accurately configured and tested across administration platforms (e.g., ALIP, OIPA, wmA, FAST, LifePRO, or equivalent).
• Partner with operations and technology teams on product setup, conversions/migrations, UAT, and defect resolution, ensuring accuracy of calculations and downstream financial impact.
• Identify process improvement, automation, and quality opportunities across the operating model.
• Own senior relationships with carrier clients, acting as the trusted product/pricing advisor and escalation point.
• Support commercial engagements — solutioning, deal shaping, and pricing of administration services — and contribute product/domain credibility in pursuits, transitions, and QBRs.
• Manage a broad stakeholder map across client actuarial, product, IT, compliance, and operations teams, as well as internal delivery, transition, and technology functions.
• Communicate complex product, pricing, and financial concepts clearly to both technical and executive audiences, and drive alignment where interests differ.
• Lead, mentor, and develop a team of pricing analysts and product/domain SMEs; set direction, delegate effectively, and hold the team accountable for quality and timeliness.
• Plan and prioritize workload across multiple clients and initiatives, balancing depth of expertise with delivery commitments.
• Establish standards, playbooks, and reusable assets that raise the team's consistency and scalability.
• Coach team members on both technical depth and stakeholder skills, building a bench of future domain leaders.

Benefits

• The typical base pay range for this role across the U.S. is USD $180,000 - $220,000 per year.
• For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior