Life Administrator, Senior - Administration

Equitable•Waterloo, ON

6d•CA$51,000 - CA$77,000•Hybrid

About The Position

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes. Join one of the region’s top employers and be part of something that truly makes a difference.

Requirements

Minimum 3 years recent experience with life insurance acting as a subject matter expert in the complex administration of Life insurance products and features
Effective and professional communication skills, both written and verbal, and able to tailor your message effectively to the audience, whether an internal or external customer.
Experience delivering effective customer service, including the ability to diffuse irate customers or handle sensitive situations with empathy and tact.
Demonstrated knowledge of life insurance taxation regulations, legislative and CLHIA guidelines, money laundering, privacy, complaint handling procedures.
Good analytical, problem solving and investigative skills.
Strong ability to organize your workload and prioritize your tasks in a fast-paced environment to meet service expectations.
Computer literacy with the ability to learn new systems and proficiency with Microsoft Word and Microsoft Excel.
Previous experience using Ingenium, OnBase, or other insurance administration systems, Microsoft Access, and/or Peoplesoft.

Nice To Haves

ACS, PCS, and/or FLMI designation would be considered an asset.
ACS, PCS, and/or FLMI designation would be a huge asset.

Responsibilities

Deliver superior customer service and be an Equitable ambassador through receiving and assessing inquiries and a variety of requests from policyholders/brokers, responding to concerns, and providing information.
Handle complex, advanced cases that require effective written communication skills and mathematical aptitude and impact the reputation and profitability of the company.
Perform policy administration by way of basic and complex plan changes, creation of illustrations and quotes, commission adjustments, conversions, banking changes, and answering complex inquiries.
Administer all Individual Life business post issue process, through to and including termination in an accurate manner, within specified service standards.
Update and maintain policies and procedures, continually assessing for potential process improvements, making recommendations for procedural improvements, assist with measurement and implementation.
Participate in projects, administer training, investigate policy discrepancies, and identify system problems.