Lieutenant

Monroe Ambulance • City of Rochester, NY

11h • $33 - $36 • Onsite

About The Position

Monroe Ambulance is seeking a full-time overnight Lieutenant (Paramedic license required) to join their growing team of frontline staff. Lieutenants ensure that high-quality patient care, safety protocols, positive organizational culture, and documentation standards are upheld by the team of care providers on the shift they oversee. Lieutenants report a daily update to the on-duty Captain giving an overview of the shift in these areas and identifying improvement opportunities when recognized. The Lieutenants behave in a manner that represents the core values of the organization and promotes a positive culture for the crews and co-workers.

Requirements

• Paramedic license required
• Must be willing to work the hours needed to fill open schedules
• Team-oriented, and ability to identify such in others
• Ability to inspire collaboration throughout their environment
• Communicate verbally and orally effectively in a professional manner
• Interpret oral, written and diagnostic from instructions
• Ability to thrive under pressure and competing priorities
• Exercise rational judgment and remain calm in high stress situations
• Ability to interview and accurately document incidents and feedback with understanding of legal ramifications
• Use good judgment and remain calm in high stress situations
• NIMS 100, 200, 700, 800 (300 within one year of appointment)

Responsibilities

• Remains available to respond to critical calls to assist crews with patient care as needed, providing coaching to front line staff as needed
• Ensures direct patient care providers are adhering to NYS and regional protocols/care bundles based on nature of illness and injury (injuries)
• Coordinates restock of supplies and replacement of equipment when necessary
• Monitors for, coordinates, and respond to incidents when additional resources are appropriate
• Conducts themselves with focus on safety for self, patient, teammates and the public
• Keeps current with drive-cam events, responding in real-time
• Conducts in-field safety audits to ensure providers are adhering to Monroe’s safety protocols, providing real-time feedback/education to providers
• Investigates any accidents/injuries/incidents that are reported during the shift, submitted to the captain upon completion
• Represents the company, internally and externally, in a professional manner at all times
• Is prompt and ready for service at shift of start, in proper uniform, well groomed, clear-headed - setting the example for other team-members
• Remains visible on the road, available to back up crews on critical incidents, be available to cover crew lunches or end of shift times
• Rounds with patient care crews on daily basis: Ensure they feel valued, Communicate company updates, In-service new policies, Monitor mental health, Ensure adherence to uniform standards, Solicit feedback (equipment, suggestions, complaints, dissatisfiers)
• Checks in with the communication center at the start of shift to communicate the plan for the day; ensures constant communication throughout their shift
• Ensures compliance with the SSMP or directs the communications center to deviate as needed and when appropriate
• Proactively manages the experience of all crews on their shift for lunches and can return with enough time to complete EOS duties
• Ensures crews end-of-shift duties are completed
• Embody Monroe Ambulance’s Code of Conduct to encourage adoption by providers
• Collaborates with fellow on-duty lieutenants to assign tasks for the shift, ensuring no duplication of efforts
• Promote a culture of teamwork by demonstrating flexibility and readiness to undertake additional tasks as required
• Keeps the schedule updated throughout the day with changes due staffing changes
• Keeps the vehicle lineup and the vehicle status board updated
• Ensures 100% check-sheet compliance by on duty crews
• Ensures that trucks are assigned to every unit on the schedule and makes updates as needed
• Reviews list of incomplete charts at start of shift and reminds on-duty employees to complete them by the end of their shift
• Ensures completion of all requested incident reports, vehicle problem reports, and CPS reports are completely by employees during the shift
• Completes and submits in-field safety audit forms for each employee audited by the end of their shift
• Completes and submits employee interaction forms for each employee audited by the end of their shift
• Completes and submit all investigation reports for all incidents during their shift

Benefits

• Comprehensive health, dental, and vision options (including an optional 100% company-paid HDHP plan)
• 401(k) with company match
• Generous paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed