Licensing Specialist - Marijuana Enforcement Division

State of Colorado • Denver, CO

2d • Onsite

About The Position

The Marijuana Enforcement Division (MED) is a dynamic and innovative regulatory agency tasked with licensing and regulating the commercial Medical and Retail Marijuana industries in Colorado. First formed in 2010 as the Medical Marijuana Enforcement Division, the MED has developed a leading-edge approach to commercial marijuana regulation and is considered a global regulatory and industry leader. The Division implements legislation, develops regulations, conducts regulatory and criminal investigations, issues business licenses, engages in outreach and education initiatives, and enforces compliance mandates using a range of intervention strategies necessary to maintain a progressive and robust regulatory framework. The MED promotes transparency and innovation by utilizing a collaborative approach to engaging with stakeholders and by proactively and positively pursuing solutions to issues in a fast-paced professional environment. The Marijuana Enforcement Division’s culture emphasizes Emotional Intelligence and Problem Solving. Members of our team are solution-oriented strategic thinkers who demonstrate professionalism, collaboration and integrity in all interactions. The MED operates in a dynamic and complex environment that requires members of our team to support one another in navigating new issues, demonstrate agility, embrace challenges as opportunities, and communicate with empathy, respect, and in the interest of progress. Vision: Regulatory excellence through progressive and proactive compliance and enforcement practices. Mission: Our mission is to promote public safety and reduce public harm by regulating the Colorado commercial marijuana industry through consistent administration of laws and regulations and strategic integration of process management, functional expertise, and innovative problem-solving. This Licensing Specialist (Administrative Assistant III) position is critical to supporting and accomplishing the overall mission and vision of the Division. This position offers a variety of support services pertaining to the operation and administration of the licensing sections. This position performs application reviews, manages work load, answers stakeholder questions related to licensing, and processes deposits by completing data input and payment allocation.

Requirements

• Three (3) years of relevant experience in general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking.
• General clerical duties may include : the accurate and timely completion and processing of documents and information electronically; scheduling; accepting reservations or accepting registrations; reception and intake; record keeping and maintenance; meeting arrangements; document creation; word processing; revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility , authenticity , or identity; accounting for the unit’s allotted funds by authorizing (signing) operating expenditures.
• Applicants must be legally eligible to work in the United States to be appointed to this position.

Nice To Haves

• Experience in initiating application processing utilizing My License Office (Mylo) licensing program
• Familiar with the Marijuana Enforcement Division’s rules and regulations
• Previous experience conducting background checks utilizing national databases
• Experience managing a high volume of physical and digital records and confidential information
• Strong demonstrated written and verbal communication
• Strong attention to detail
• Proficient with Microsoft Office and Google Suite
• Change management oriented
• Effective time management
• Proven ability to accurately prioritize and meet deadlines
• Previous experience using a multi-line phone system
• Data entry skills
• Cash handling
• Previous experience in a licensing or regulatory environment

Responsibilities

• Performs front counter function which includes, but is not limited to: checks in MED license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public, local authorities and other stakeholders; tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division's website and advises where questions can be submitted.
• Conducts background checks on applicants/licensees, interviews and consults with applicants on problems that may prevent licensure in order to be in compliance with suitability requirements.
• Follows up on occupational and business application deficiencies via written requests to applicants
• Processes applications after the investigations have been completed.
• Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence and email.
• Checks voicemail of main line, returns calls and/or refers complaints to the appropriate section(s) or Division Leadership, manages incoming mail.
• Assist with addressing any backlog of licensing activities as assigned by Appointing Authority.
• Receives payment from applicants concerning applications.
• Reconciles, checks, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division's policies, procedures and/or directives.

Benefits

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical , Dental , and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed