Licensing Services Representative (East Vancouver)

State of Washington•Clark County – Vancouver, WA

5d•Onsite

About The Position

This is a non-permanent position requiring in-person attendance in the East Vancouver Driver Licensing Office Monday-Friday. The Department of Licensing (DOL) is seeking a Licensing Services Representative (LSR2) with excellent customer service skills and a reliable work ethic to join their East Vancouver team. Driver Licensing Offices (DLO) aim to help every Washington resident live, work, drive and thrive by treating every customer with dignity and respect, conducting driving skills tests, authenticating identity documents, conducting face-to-face interviews to validate identity, and providing excellent customer service. The role is in a culture that focuses on fostering teamwork, innovation, and growth.

Requirements

U.S. Citizenship.
Valid WA driver license and five (5) years of licensed driving experience. The valid driver license must have no restrictions other than corrective lenses, or the ability to obtain one upon hire.
A total of two (2) years of direct customer service work experience providing product/services to the general public.
One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
Typing speed of 30 wpm or greater.
The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
Experience can be obtained concurrently.

Nice To Haves

One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.
One (1) year of experience explaining rules, policies and or procedures as regular daily functions, including frequent application of techniques to ensure professionalism and mutual understanding.
One (1) year of experience with the ability to responsibly and accurately handle the public’s money when processing financial transactions, including receiving cash, making change, counting down tills, and/or committing fiscal resources, while consistently following applicable fiscal guidelines, regulations, and principles.
Experience performing driver license examiner duties and issuing driver licenses and id’s (any state).

Responsibilities

Verify authenticity of documents, evaluate information, and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations, and procedures.
Perform final review of all enhanced driver license or identity card (EDL/EID) applications and portfolios to determine applicant’s eligibility.
Collect DOL licensing fees.
Approve or deny (pending) enhanced applications and issue federally-approved EDL/EID to eligible applicants.
Use sound judgement and make independent decisions to assess customer qualifications (physical, medical, and visual) for licensing issuance.
Travel, including relief to other offices and training. Travel may require overnight accommodations.
Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.
Issue Enhanced Drivers Licenses (EDL) upon completing training and certification, which results in a 10% pay increase.