Licensing Manager

Pala Band of Mission Indians•Pala, CA

22h•Onsite

About The Position

The Licensing Manager is responsible for ensuring that the Licensing Department implements and follows the licensing policies and procedures as required by PGC Regulations, National Indian Gaming Commission (NIGC) requirements, Pala’s Compact with the State of California, and Commission policies and procedures. This role involves overseeing staff, conducting background investigations, monitoring compliance, and maintaining departmental policies and procedures. The manager must stay informed about regulatory, financial, and law enforcement issues in the casino gaming industry and interact professionally with various stakeholders.

Requirements

Must be 21 years or older.
Knowledgeable of Federal and State Regulations for licensing an applicant.
Ability to learn and comprehend Regulations as they relate to licensing and casino regulatory oversight.
Ability to read and write the English language.
Able to work effectively with PGC Commissioners, staff, and casino employees.
Excellent interpersonal skills and ability to work effectively with people and function in a team environment.
Must be able to handle requests in an empathetic and professional manner.
Must be willing to promote goals and philosophies of the Pala Gaming Commission.
Must be willing to work flexible hours and weekends.
Must possess a valid California driver’s license.
Demonstrated ability to analyze issues objectively and promptly.
Demonstrated ability to apply background investigation techniques, principles, and practices, and conduct simple and complex individual and vendor background investigations.
Demonstrated ability to identify persons and sources which may possess information about a license applicant.
Demonstrated ability to apply financial investigation techniques, including financial, business, and accounting principles and practices in conducting financial investigations.
Demonstrated ability to conduct investigative interviews effectively.
Demonstrated ability to deal with complex situations and investigations successfully.
Knowledge of the California Penal Codes, Fair Credit Report Act (FCRA), and Criminal History Record Information requirements.
Possess basic data analytics skills.
Proficient in office computer software applications (word processing, spreadsheet, and database management).
Must acknowledge and agree to maintain a Drug-Free workplace (including marijuana) as a condition of employment with the Pala Band of Mission Indians.
Must pass pre-employment and random drug testing during employment.
Must pass an extensive background investigation equivalent to a casino key employee.

Nice To Haves

Bilingual Spanish preferred.
Previous gaming regulatory experience preferred.
A Bachelor’s Degree in a related field is highly preferred.

Responsibilities

Ensure that the Licensing Department complies with all Regulations.
Ensure that Licensing staff are properly trained in their job duties and monitors same to ensure that staff adhere to approved Regulations and the timely completion of work.
Oversee the Licensing staff in their duties of conducting interviews, background investigations, and fingerprinting with applicants as required by Regulations. When necessary, performs all the aforementioned duties.
Monitor Licensing Department compliance with all licensing standards against PGC Regulations, Indian Gaming Regulatory Act, the Tribal-State Compact, and other applicable laws, regulations, and policies.
Ensure that the Licensing Department receives and maintains confidential criminal history reports as required by Regulations.
Ensure that the licensing database is kept accurate and up to date.
Review applications and suitability background investigations for recommendation to the Commissioners (based on professional and technical knowledge), on an applicants’ suitability for licensure.
Responsible for the Licensing Department’s timely filing of all reports and documentation required by Regulations.
Responsible for developing and maintaining Licensing Department’s policies and procedures, training guidelines, licensing files, job descriptions, and personnel performance evaluations.
Remain apprised of current regulatory, financial, and law enforcement issues pertaining to the casino gaming industry, handling criminal history information, personal identifying information and financial history information.
Analyze procedures performed by staff and offer recommendations to the Commissioners/Executive Director on improved procedures or changes to established procedures for the Licensing Department.
Attend licensing hearings/revocations and presents information to the Commissioners regarding the Licensee.
Interact professionally with regulatory agencies, financial institutions, background service providers, and law enforcement regarding the licensing of applicants at Pala Casino Spa and Resort.
Interact professionally with Casino Management regarding the licensing of applicants.
Interact professionally with Pala Executive Committee, Commissioners, PGC Staff, and Legal Counsel.
Work effectively as part of the PGC Management Team with all department managers and department personnel.
Work effectively with casino employees, license applicants, and the public.
Maintain Commission files and records according to prescribed Regulations.
Evaluate staff, including self, for training requirements and professional development needs, and offer recommendations to the Executive Director regarding same.
Manage Licensing staff schedules to maximize productivity and availability to license applicants and Casino employees.
Apply current leadership and team management theories to maximize employee engagement and productivity and commit to Continuous Process Improvement.
Ability to understand, enforce, and adhere to non-disclosure, fraternization, and confidentiality policy.
Ability to work independently.
Ability to multi-task and work in a fast-paced setting.
Other duties as assigned.