Licensing Manager (Compliance & Regulatory Manager 2

State of Oregon•Salem, OR

1d•$7,537 - $11,657•Onsite

About The Position

The Office of Developmental Disabilities Services (ODDS) administers state funded programs for persons with developmental disabilities including, but not limited to, planning, resource development, standard setting, budget development, consultation, technical assistance, quality assurance, monitoring, and evaluation. The Licensing unit is responsible for determining and promoting standards of care in community-based settings for individuals with intellectual and/or developmental disabilities (I/DD). We are responsible for maintaining and improving quality of care, safety, and health outcomes for individuals in services. We oversee functions such as complaint investigations, licensing reviews, certification, endorsement and licensing of service providers for ODDS. Complaint investigations are primarily due to reports of significant health and safety concerns. We are responsible for developing and maintaining metrics to demonstrate the growth of providers, identify areas of improvement opportunities with providers and services as well as, monitoring trends regarding health and safety for those in services. We collaborate closely with Case Management Entities (CMEs) as they perform the initial tasks for licensing and certification of adult and children foster homes and the ongoing monitoring of the homes once licensed and certified. We are responsible for all corrective actions taken when a provider is found out of compliance with OARs and/or has had a review that demonstrates actions needing to take place for protective action reasons.

Requirements

Six years of supervision, management, or progressively related experience.
Three years of related experience and a bachelor’s degree in a related field.
Experience leading managers, supervisors, or professional staff in a complex regulatory, compliance, licensing, oversight, healthcare, human services, or public-sector environment.
Experience establishing performance expectations, coaching employees, addressing performance concerns, conducting difficult conversations, and holding staff accountable for results.
Experience building and sustaining a culture of accountability, professionalism, transparency, trust, and continuous improvement.
Experience communicating clearly and effectively with diverse audiences, including facilitating difficult conversations, resolving conflict, and communicating sensitive or high-impact information.
Experience interpreting, applying, and ensuring compliance with laws, regulations, administrative rules, policies, licensing standards, investigations, audits, or program requirements.
Experience exercising sound judgment and making defensible decisions involving complex, sensitive, controversial, or high-risk situations.
Experience leading organizational change, improving business processes, and using data, performance measures, audits, reviews, investigations, or operational metrics to drive continuous improvement.
Experience developing staff and future leaders through coaching, mentoring, performance management, and employee development.
A cover letter is required.
Please attach a resume to your application with your cover letter.
Clearly describe how you meet the minimum qualifications, essential attributes, and preferred attributes, if applicable, in your application materials.
Your application materials will determine if you are selected to move forward in the selection process.
Please include detailed work and education history includes full dates (month and year) of employment.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range.
Note: Please upload your resume and cover letter in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency.
Unauthorized use of outside resources during the hiring process will result in disqualification.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Occasional statewide and national travel (some overnight) required.
Some evening work.
Frequent interactions with staff, community partners, providers, and CME staff.
If selected as a finalist, we will conduct a criminal history and background check.
Adverse criminal history or background check may lead to disqualification.
The Oregon Department of Human Services does not offer visa sponsorship.
Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Responsibilities

Administers program review functions across all services by ODDS that require certification, licensing, and/or endorsements.
Develop and/or direct the development of policy packages for legislation, oversee the review of proposed legislation and makes recommendations on the impact to ODDS services.
Determine the most efficient and effective utilization of program resources and staff to carry out identified goals and objectives in providing services.
Direct the administration of the program through evaluating the quality of service through licensing activities and determining whether service providers are qualified to provide services initially and ongoing.
Manage, direct, and administer the licensing unit within ODDS.