Licensing Examiner 1 (PCN 082080)

State Of Alaska•Juneau, AK

5d•$28•Hybrid

About The Position

The Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 1. The primary duty station is located in Juneau. Teleworking opportunities are potentially available for these positions following an initial training period. What you'll be doing: The Licensing Examiner 1 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs. This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants. Our mission: The division's mission is to inspire public confidence through balanced regulation of competent professional and business services. Our work is guided and informed by our beliefs and commitments to: Respect - we respect people, value diversity and are committed to equality; Participation - we value and recognize the contributions of our staff; Quality - we strive for excellence through focus and attention to detail; Openness - we are committed to a culture of teamwork and a willingness to think outside of the box. The benefit of joining our team: There is great satisfaction in working with a team that directly impacts the economic well-being of Alaska and assists in public safety efforts by ensuring professionals meet the legal requirements for licensure. The division offers a dynamic, supportive, and collaborative work environment including potential telework options. This position will enable you to build a solid core of knowledge of professional licensing statutes, regulations, and policies, along with potential advancement within the division. This position provides an opportunity to build on your customer service, attention to detail, communication, and computer skills and support a variety of career goals. The division licenses over 125 professions (within 43 programs) from Acupuncturists to Veterinarians. This position is a great opportunity to enhance your existing skills in an exciting, fast-paced environment. Your next career opportunity may be waiting for you here! You can learn more about the division, including all of it's professional licensing programs, by visiting our website: www.commerce.alaska.gov/web/cbpl The working conditions you can expect: The official duty station is located in our main office in on the 9th floor of the State Office Building in Juneau. Our offices have updated furnishings and are centrally located in downtown Juneau. The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, self motivation, and exceptional judgment. Our daily working environment is challenging and very busy with a high volume of customer contact through many methods including communciation through the professional licensing database, email, phone, videoconference, and sometimes in-person. Our staff is highly focused with exceptional attention to detail and organizational skills. Positions with the State of Alaska offer regular work days/hours, potential telework opportunities, paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plans.

Requirements

Interpersonal Skills: Ability to demonstrate understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develop and maintain effective relationships with others; effectively dealing with individuals who are difficult, hostile, or distressed if needed; relate well to people from varied backgrounds and different situations; and be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Self-Managed Attention to Detail: Thorough when performing work and conscientious about attending to detail with or without oversight.
Customer Service: Ability to anticipate and meet the needs of both internal and external customers; deliver high-quality products and services; and remain committed to continuous improvement.
Flexibility: Open to change and new information; adapt behavior or work methods in response to new information, changing conditions, updated policies/laws, or unexpected obstacles; and effectively deal with ambiguity.
Oral and Written Communication: Express information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); make clear and convincing oral and written presentations; effectively listen to others; and attend and respond to verbal and nonverbal statements and cues appropriately.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Equivalent to those typically gained by: Using computers and software; examining documents for accuracy and completeness; applying established criteria, rules, regulations, policies, and procedures; researching State and federal laws and regulations; assisting in the preparation of written communication detailing examinations made, discrepancies noted, and corrections needed; and/or responding to difficult customers with tact and diplomacy.

Responsibilities

The Licensing Examiner 1 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs.
This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards.
Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants.

Benefits

Positions with the State of Alaska offer regular work days/hours, potential telework opportunities, paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plans.
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year