LICENSING DEPARTMENT REPRESENTATIVE

Arizona Department of Administration • Phoenix, AZ

12d • Hybrid

About The Position

The Registrar of Contractors (ROC) Licensing Department oversees 62,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications and related license maintenance requests. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person, over the phone, and by email.

The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.

Requirements

• Proficient computer skills
• Strong problem solving skills
• Positive outlook and friendly disposition
• Effective organizational skills for tracking items and follow-ups
• Uses mistakes as an opportunity to learn
• Ability to adapt to process/procedure changes
• Excellent work ethic
• Capacity to manage a high volume work load

Responsibilities

• Process new license applications
• Maintain consistent communication with applicants
• Update existing licensing records
• Assist customers over the phone
• Assist customers in-person at the Phoenix office.

Benefits

• Sick leave
• Vacation leave
• 10 paid holidays per year
• Health, dental, and vision insurance
• Retirement plan (ASRS)
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Deferred compensation plans
• Tuition-reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed