Licensing Coordinator - Division of Gaming

State of Colorado • Lakewood, CO

40d

About The Position

This position is open only to Colorado state residents. "Due to the State's current hiring freeze, this position will not be filled until January 1, 2026 or after" The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! The purpose of the Division of Gaming is to ensure that limited gaming is conducted honestly, fairly and competitively, and is free from criminal and corrupt elements. The Licensing Unit is seeking a Licensing Coordinator to join their team. This position involves overseeing and coordinating a variety of licensing and regulatory tasks related to business applications, renewals, verifications, compliance and training. The role requires a high level of decision-making, analysis, and organizational skills, as well as the ability to manage multiple complex tasks and handle sensitive information. The incumbent plays a key supportive role within the team by offering guidance, training, and procedural updates.

Requirements

• Six (6) years of relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multitasking.
• A combination of related education and/or relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multitasking equal to six (6) years.
• Must be able to pass a background check/ Tax Check.
• Applicants must successfully pass a background investigation and a tax check prior to appointment to positions in the Gaming Division.

Nice To Haves

• Proven success working in a fast-paced governmental or public-sector environment, consistently meeting deadlines and delivering results.
• Proven ability to manage and protect confidential information with discretion and professionalism.
• Strong ability to juggle multiple priorities, stay highly organized, and maintain attention to detail under shifting demands.
• Excellent professional communication skills-both verbal and written-with a broad variety of stakeholders including the public, regulated businesses, internal teams, and external partners.
• Demonstrated experience as a team player, collaborating across functions, supporting colleagues, and contributing to collective goals.
• Experience training and mentoring learners of different styles and backgrounds-both individually and in group settings.
• Ability to communicate procedures and policies both verbally and in writing.
• Goal-oriented mindset: able to establish targets, track progress, adapt plans, and achieve measurable outcomes.
• Previous experience in a licensing or regulatory environment.

Responsibilities

• Tracking and managing licensing processes, including follow-ups on incomplete applications
• Denial tracking (30-day letters), fingerprint retrieval, and Tribal Tax and license verifications
• Ensuring business applications are complete, entering requisitions, and processing AVC payments, as well as providing Administrator support on Commission days
• Developing training materials and providing training for licensing staff, updating procedures, and ensuring regulatory compliance in all processes
• Updating procedures in the Division of Gaming and employee procedure manuals
• Receives criminal histories of applicants following fingerprint/licensing processing
• Initiates proper tracking of all disciplinary actions for licensees
• Checking in business applications to ensure completeness for processing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 101-250 employees