Licensing Coordinator

CLC • Atlanta, GA

1d

About The Position

CLC’s Innovations and Operations’ Licensing team is focused on providing our licensees and institutions with unmatched customer service and delivering solutions. Through the use of our Brand Manager 360 platform, we facilitate submitting artwork, reporting royalties, disclosing suppliers and all aspects of license management. As a Licensing Operations Coordinator, you will serve as the primary point of contact for our licensees, delivering exceptional, proactive customer service while acting as the vital link between licensees and internal teams (Royalty Operations, Legal, Partnerships, etc.). You will champion the licensee experience, translate user feedback into actionable insights, and help shape the future of our licensing platforms and processes. This is a highly collaborative, client-facing role that blends customer support, relationship management, and operational excellence.

Requirements

• 1+ year of customer-facing experience (internship or professional) in client support, customer success, account coordination, or a related field
• Outstanding verbal and written communication skills coupled with the ability to communicate directly with internal and external clients to resolve concerns with diplomacy and acumen.
• Proven ability to prioritize, multitask, and adapt in a fast-paced environment with shifting demands
• Strong team player who thrives with minimal supervision yet collaborates effectively across departments
• Exceptional listening skills and the ability to remain calm, empathetic, and solution-oriented under pressure
• Demonstrated sense of urgency, ambition, and ownership to drive tasks to completion
• Eagerness to continuously learn new systems, processes, and industry regulations
• Comfortable troubleshooting technical and procedural issues and explaining them in simple terms

Nice To Haves

• Experience creating end-user documentation or training materials is a plus

Responsibilities

• Serve as first-line support by managing inbound calls, emails, and support tickets from licensees and internal staff
• Respond promptly and professionally to all inquiries, ensuring quick resolution or seamless escalation
• Perform day-to-day administration and maintenance of licensee accounts
• Act as the platform and process expert, providing technical guidance, troubleshooting, and clear communication to users
• Build and nurture strong working relationships with internal teams that oversee client partnerships
• Supply critical data and insights to support enforcement actions, royalty audits, and on-campus training programs
• Develop, enhance, and implement clear guidelines, policies, and best practices for licensees
• Deliver effective training (virtual and in-person) on licensing requirements, systems, and compliance
• Gather and relay licensee feedback to help drive the strategic roadmap for tools, processes, and the overall user experience
• Create and maintain user-friendly documentation, FAQs, training materials, and knowledge-base articles

Benefits

• Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability.
• Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.
• Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed