Licensing Coordinator

State of Arizona•Phoenix, AZ

54d•Onsite

About The Position

Performs work in-office corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Licensing for Professions and Occupations. Under general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of regulatory requirements and issues licenses and deficiency notices, when applicable. Follows agency policy to process incoming and outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to technical questions from licensees, applicants, and other members of the public in a variety of formats.

Requirements

Knowledge of Regulatory principles/practices, as well as federal/state laws and regulations regarding licensing requirements.
Knowledge of State and agency policy/procedures governing licensing, applications, and inspections.
Knowledge of Problem solving techniques.
Knowledge of Personal computers and software (e.g. Microsoft Office, Adobe Acrobat, Google Suite, etc.)
Knowledge of Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.
Skill in Excellent organization and workload management.
Skill in Excellent communication (verbal and written) that allow communication of complex regulatory issues in a clear, concise and effective manner.
Skill in Establishing and maintaining interpersonal relationships.
Skill in Conflict resolution.
Skill in Strong computer skills which include, but are not limited to database management software programs.
Skill in Planning, organizing, and prioritizing work.
Skill in Strong attention to detail.
Skill in Providing excellent customer service.
Ability to Stay on task and complete assignment by deadline.
Ability to Establish and maintain working relationships with colleagues, staff, other departments and the public at large.
Ability to Demonstrate professionalism in representing the Department.
Ability to Multi-task with accuracy.
Ability to Display sound judgment.
Ability to Work as a member of a team as well as independently.
Ability to Be flexible or adaptable.
Ability to Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Nice To Haves

High school diploma preferred; may substitute customer service experience.

Responsibilities

Reviews complex applications and uses a variety of electronic systems to process them in accordance with state statutes, rules, and policies. Participates in quality standard practices to ensure work is completed accurately and timely and to ensure data quality.
Provides accurate and timely responses to technical questions and other correspondence from licensees, applicants, other regulatory bodies, and other members of the public. Handles complex customer situations in a calm, professional manner.
Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.
Completes administrative duties and/or provides clerical support for licensing projects as assigned by the supervisor.
Other duties as assigned as related to the position

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program