LICENSING COORDINATOR

State of Arizona • Phoenix, AZ

56d • $21 • Onsite

About The Position

The Licensing Coordinator is responsible for performing tasks related to the State of Arizona license application processes. Responsible for assisting prospective/existing customers seeking information on available licenses and application process steps through license disposition. The Licensing Coordinator interacts with businesses, customers, other departmental employees, and other agencies face-to-face and through both inbound and outbound phone calls. Responsible for providing detailed information to the public in response to their needs; accepting applications for services and fiscal-related source documents, noting essential information, and ensuring that all information is accurate and complete.

Requirements

• Knowledge of Regulatory principles and practices, as well as Federal and state laws and regulations regarding licensing
• Knowledge of Title 4 and associated Rules and Regulations
• Knowledge of DLLC agency vision, mission, and the Licensing Sections
• Knowledge of Interview and information-gathering techniques
• Skills in Computer software and systems to include off-the-shelf standard business solution software and department-specific legacy systems (e.g., the Department's Licensing Control System (ELLI), a database that includes imaging)
• Skills in Excellent communication skills (oral and written) that allow communication of complex regulatory issues in a clear, concise, and effective manner to licensing staff
• Skills in Strong computer skills, which include, but are not limited to, MS Office and database management
• Skills in Excellent interpersonal skills, including conflict resolution
• Skills in Excellent organizational skills and workload management
• Skills in Planning, organizing, and prioritizing work
• Skills in Excellent customer service skills
• Skills in Strong attention to detail
• Ability to Establish and maintain working relationships with colleagues, staff, other departments, and the public at large
• Ability to Demonstrate tact and diplomacy in representing the department
• Ability to Stay on task and complete assignments by the deadline
• Ability to Work as a member of a team as well as independently
• Ability to Communicate effectively (both oral and written)
• Ability to Interpret state and federal laws and rules
• Ability to Analyze complex problems and issues
• Ability to Multitask with accuracy

Nice To Haves

• Experience working with e-licensing database systems

Responsibilities

• Respond to either verbal or written requests regarding application status, and processes related to Arizona licensure, confirming that protocols, procedures, and policies are followed for the number of days to approve a license
• Analyze, verify, interpret, and track primary source documentation received in support of license applications, permits, and registrations to determine the validity and completeness of documents and identify deficiencies
• Evaluate and input applicant information into the Licensing database to ensure all applicable requirements are met and provide data to the Licensing Manager for approval
• Review all documents submitted, determine the date that should be entered, and request additional information if the data is unclear, missing, or contradictory
• Accepts payments, maintains payment logs, assists in the audit of payment logs, and reports to management as to payment trends
• Report to supervisors, including the Licensing Manager and Assistant Director, regarding audit and reconcilitation of payments
• Assist in creating agency forms and procedures to ensure accurate and timely reporting of payments received
• Process initial, renewal, and amendment license applications within required time frames

Benefits

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees