Licensing & Contracting Supervisor

Security Financial • Lincoln, NE

9d

About The Position

Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers ESSENTIAL FUNCTIONS 35% Leads and manages licensing and contracting associates, which includes: Staffing, training, scheduling, directing, motivating, coaching and developing associates to high performance; Communicating with and handling inquiries from our distributors and internal customers; Documenting and maintaining process flows and job procedures to meet service guarantees and compliance standards; Establishing and monitoring team and individual goals and performance; Completing and conducting performance appraisals; Assigning and monitoring workload and workflow; Determining and maintaining staffing models in order to meet service guarantees and scorecard objectives; and Staying abreast of industry-related developments and activities. 30% Oversees daily production of licensing and contracting to meet production and customer service standards, which includes: Establishing, monitoring and maintaining customer service standards and measurements; Identifying, developing and implementing process improvement changes; Ensuring compliance with Company, state and federal regulations, including privacy regulations relating to customer information; and Investigating and resolving agent issues and complaints. 30% Oversees system-related projects for individual and worksite distribution, which includes: Managing and leading carrier-to-carrier distribution opportunities (project management, training, travel, etc.); Complete and thorough understanding of LifePro administrative system as it relates to agent/agency set-up, market codes, deal codes, advance rules, hierarchy changes, level changes, etc.; Ensuring projects related to individual and worksite distribution are completed timely and accurately; and Communicating changes in procedures and processes to internal and external customers. 5% Performs other functions, which includes: Managing projects for newly implemented processes and procedures; Assisting with and participating in team functions and events for the agent and new business administration; Assisting in special projects and other related duties as requested; Serving as a member of various committees and implementation teams; and Completing other functions/assignments as assigned. The list of essential functions is not exhaustive and may be substituted as necessary.

Requirements

• Four to six years of experience in underwriting, business or related field required.
• Professional oral and written communication skills required.
• Decision-making ability and analytical thinking skills required.
• Ability to interact effectively and professionally with others required.
• Consistent and reliable attendance is an essential function to this position.
• Talent required in purpose, focus, work ethic, competition, persuasion, relationship extension, team, positivity, stimulator, caring, arranger, and learner.
• Bachelor’s degree in business or related field or equivalent.

Responsibilities

• Leads and manages licensing and contracting associates
• Oversees daily production of licensing and contracting to meet production and customer service standards
• Oversees system-related projects for individual and worksite distribution
• Performs other functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees