Licensing Care Associate

Raymond James•Memphis, TN

1d•Hybrid

About The Position

Under general supervision, provides support and assistance to the Licensing Department to facilitate the processing of Insurance Licenses, company appointments, and product training for our financial advisors/agents. The Associate is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with carriers and financial advisors/agents as necessary throughout the licensing process, and identifying and resolving issues favorably. All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.

Requirements

Knowledge of policies that govern insurance operations.
Oversight of Insurance Licensing requirements.
Principles, practices, and procedures of general office concepts.
Process flows within specific assigned functional area.
Regulations for specific assigned functional area.
Skill in operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with internal associates and external contacts at all levels.
Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions.
Analyzing data to identify discrepancies.
Problem solving.
High School diploma or equivalent with a minimum of two (2) years’ experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service related field preferred.
OR Associate’s degree (A.A.) in Finance or Business related field from a two-year college or technical school and one (1) year experience in the areas of annuities, life insurance, long-term care, and/or disability income products or financial services industry or customer service related field preferred.
OR An equivalent combination of education, experience and/or training approved by Human Resources.
General Experience - 7 to 12 months.
Licenses/Certifications: None.

Nice To Haves

Travel less than 25%

Responsibilities

Perform review of Insurance license applications, appointment requests, product training, and requirements.
Perform timely submission of license and appointment requests.
Input requirements into database and review for accuracy.
Respond to inquiries received regarding agent licenses and appointments.
Send follow-up notices to financial advisors/agents until licensing requirements are completed.
Respond to escalated issues and requests from financial advisors.
Work with the new business team on issues related to submitted business.
Communicate with insurance companies regarding submitted business or issues.
Work with financial advisors and insurance companies on escalated cases.
Monitor and work the licensing mailbox for timely resolution.
Communicate with management regarding escalated problems as needed.
Support Licensing Care Specialists with daily tasks as needed.
Work with the Department of Insurance in all states as needed.
Perform other duties and responsibilities as assigned.