Licensing Analyst / Business Administrator

State of Indiana•Indianapolis, IN

20h•Onsite

About The Position

The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives’ projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day. The fundamental purpose of the Licensing Analyst/Business Admin is to provide exemplary licensing services to Indiana's professional and healthcare workforce by processing licensure applications in a swift and accurate manner. They will analyze information and make licensure determinations in conformance with federal and state licensure laws, rules, policies, and procedures. This position will support the professional licensure group within the agency.

Requirements

High School Diploma or HSE diploma
At least 1+ years of experience applying the outlined knowledge, skills, and abilities in a similar role.
Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
Extensive knowledge of agency policies, procedures, and guidelines.
Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
Ability to understand basic to intermediate accounting principles, methods, practices, and procedures.
Ability to establish and maintain effective relationships with various governmental agencies and the general public.
Ability to research, investigate and analyze specific topics related to the program.
Effectively communicate both orally and in writing.
Ability to maintain the strictest confidentiality.
Proficiency in Windows software products.
Able to perform essential functions with or without reasonable accommodation.

Nice To Haves

Related certifications and coursework may be considered for education or experience.

Responsibilities

Resolve moderately complex issues related to one or more agency program areas.
Provide guidance and delivers program assistance to businesses, agencies and individuals obtaining varying services.
Evaluate the customers’ needs and determines the feasibility of requests and what restrictions may exist.
Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
Interpret and applies agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
Investigate, research, analyze, and presents policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
Provide guidance, training, and serves as a program resource to staff, other agency personnel, public and private business partners, and the general public.
May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program.
May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is neeed.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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