Licensed Social Worker

BETHESDA HEALTH AND HOUSING•Willmar, MN

About The Position

The Licensed Social Worker provides psychosocial support and information to clients and family members receiving services from Bethesda Home Health and Bethesda Hospice. The role supports people coping with chronic, acute, or terminal illness through caregiver guidance, patient education, counseling, referrals, advocacy, and help coordinating care. The social worker also oversees and coordinates the admission and referral process, manages the organization’s CRM platform, and serves as the client and family liaison. The position manages the grievance process, follows concerns through resolution, and reports alleged violations involving neglect, abuse, injuries of unknown origin, or misappropriation to the Director of Home Health. It also assists with quality assurance and improvement activities, including policy and procedure review, regulatory compliance, and tracking statistical and census information. The role includes promoting Home Health and Hospice services and maintaining relationships with referral sources and community partners. This salaried, exempt position typically works Monday through Friday, 8:00 AM to 4:30 PM, with extended or additional hours as needed. The work is described as light duty, with prolonged periods of sitting, walking, and using a computer keyboard or laptop.

Requirements

Bachelor’s degree in a human services field, including but not limited to sociology, gerontology, social work, human services, healthcare administration, or psychology.
Must be licensed by the state of Minnesota.
Excellent oral and written communication skills.
Ability to adapt to differing customer demands.
General sales and assessment skills based on consumer needs and satisfaction.
Strong customer service orientation.
Understanding of and desire to promote quality principles.
Desire to continue learning.
Knowledge of social work practice.
Knowledge of the health care delivery system and community and state services available for referral.
Working knowledge of general medical problems associated with geriatric disease processes for accurate assessment and evaluation of incoming clients.
Knowledge of the legal system as it relates to protecting vulnerable adults and preserving rights under law.
Knowledge of assistance systems and programs developed to provide financial assistance.

Nice To Haves

Previous social work or gerontology experience.

Responsibilities

Deliver professional social work services, including psychosocial assessments, individualized plans of care, support, counseling, and assistance with financial or social needs.
Identify clients requiring social work assessment and intervention through high-risk screening, interdisciplinary team meetings, and individual referrals.
Provide information to prospective clients and family members, answer questions, receive referral information, gather information relevant to admission, and communicate prospective client information to the clinical team.
Oversee the referral and admission process in coordination with the Admissions Coordinator and explain services to potential referrals.
Manage the organization’s CRM platform.
Promote Home Health and Hospice services by maintaining relationships with staff, clients, families, community members, and referral sources; participating in community events; and helping ensure public information is accurate.
Coordinate with hospital discharge planners, nursing home social workers, county social workers, physicians, and other community partners to determine appropriate referrals.
Serve as the client and family liaison and primary contact for service matters outside of clinical questions.
Receive, track, and follow grievances through resolution; communicate decisions; and ensure documentation is completed and retained as required.
Immediately report alleged violations involving neglect, abuse, injuries of unknown origin, or misappropriation to the Director of Home Health.
Assist with developing, implementing, reviewing, and revising policies and procedures and the Quality Assurance/Improvement Program.
Assist with compliance with state and federal regulatory requirements and track statistical and census information, including visits, admissions, discharges, and cost per visit.
Advocate for clients’ social and emotional needs, convey needs to family members or other departments, provide information about community resources, make referrals, and assist with care coordination or discharge planning.
Participate in annual performance evaluations, write yearly personal goals, attend required in-service programs, maintain professional conduct, and adapt and learn to meet changing needs.