Licensed Service Agent

Simply Business • Boston, MA

8d • $50,100 - $82,600 • Hybrid

About The Position

The Customer Solutions Center (CSC) is all about giving our customers a great experience. We're on the hunt for a customer-centric and detail-oriented Licensed Service Agent to join our growing team. As a Licensed Service Agent, you'll be the main point of contact for service inquiries, helping customers with their policies and making sure they have a great experience every time.

Requirements

• A Property & Casualty Producer license.
• At least one year of experience in commercial insurance customer service or a similar complex insurance environment.
• A proven track record of meeting or exceeding service level targets.
• The ability to clearly explain our insurance products to customers and handle different questions and objections.
• Excellent communication and customer service skills—you can adapt your style to engage with different customers.
• Strong attention to detail.
• The ability to use multiple computer systems at once.

Responsibilities

• Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service software
• Resolve and assist customer issues effectively while delivering a positive customer experience
• Process policy cancellations & rewrites as appropriate
• Quote and process policy renewals
• Send Certificates of Insurance & policy documents as requested
• Use relevant systems to update information on customer accounts
• Ensure a smooth process is followed regarding payment of premiums and the issue of documentation
• Effectively manage call backs and follow ups
• Identify opportunities to improve customer service processes and enhance the customer experience

Benefits

• Group plan for medical, dental, vision, and prescription drug coverage.
• Short term disability, long term disability, and life insurance coverage.
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 5% employer match.
• Commuter benefits to help cut down on parking and public transit costs.
• 25 days of vacation time plus 10 sick days and 10 company holidays.
• A genuine investment in your learning and development
• Regular team outings and volunteer opportunities.
• An awesome office space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed