Hybrid Licensed Sales Consultant
About The Position
Stanton Optical is seeking dynamic, exciting, and results-driven Sales Consultants to join their team. This role involves creating an easy and memorable experience for patients and customers by assisting them through a unique sales process to fulfill their eyewear needs. The company is looking for self-motivated individuals who are in charge of their earning and career potential. Stanton Optical is a fast-growing, full-service retail optical center dedicated to offering excellent customer service and quality eyewear at affordable prices, featuring desirable optical brands. The company's vision is to modernize the eye care experience for all people, making eye care easy. They value integrity, collaboration, accountability, respect, and empowerment.
Requirements
- 1+ year of proven track record of delivering outstanding customer service while exceeding sales goals in a fast-paced retail environment.
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
- Skills necessary to communicate effectively with a diverse group of people.
- Valid ABO/NCLE and/or State license in the applicable State.
- High school diploma or equivalent required.
- Schedule flexibility; work hours will be determined based on business needs.
- Knowledgeable about MS Word, Google Docs.
Nice To Haves
- Share the vision of modernizing eye care for all people and making eye care easy.
- Passionate about outstanding customer/patient care and eager to share that passion with others.
- Strong interest in learning, embracing, and fostering innovation among your team.
- Consistently promoting high work standards while empowering others to have an entrepreneurial mentality.
Responsibilities
- Greet patients and customers, identify their needs, and ensure an easy and memorable experience while promoting available products and services.
- Assist patients and customers in choosing eyewear that fits their budget and eye care needs.
- Troubleshoot and identify problems related to prescriptions to resolve customer complaints, diffuse unsatisfied patients, and provide solutions.
- Attain sales goals while complying with company and local policies and procedures.
- Adhere to quality control standards, including OSHA and other safety requirements.
- Ensure brand standards are met by performing basic housekeeping duties.
- Measure, fit, and adapt lenses and frames for clients, both onsite and virtually, according to written optical prescriptions.
- Determine lens specifications and make minor repairs or adjustments to eyewear.
- Perform onsite or virtual sign-off of jobs after confirming power ranges and specific lens measurements.
- Examine written prescriptions to determine lens specifications and verify that lenses have been ground to specifications.
- Execute simple customer repairs, assemble lenses into frames, and edge stock lenses.
- Ensure customer orders are delivered accurately and on time.
- Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
- Keep track of delivery time commitments to patients to ensure 100% compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses (2 per year, no dollar limit)
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities
- Commission on sales
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
