Licensed Property & Casualty Agent

Qualfon • Highland Park, MI

3d • Remote

About The Position

Qualfon is hiring a Property & Casualty Insurance Advocate. In this role, you will be a trusted resource for members, helping them navigate their insurance needs with confidence and clarity. This is a service-focused role with no cold calling, where you will respond to inbound inquiries and provide expert guidance on personal lines insurance products. You will work remotely, balancing multiple systems and communication channels to deliver a seamless and personalized experience. The hourly pay rate is $23.50. Veterans and their family members are encouraged to apply.

Requirements

• High School diploma or GED required; some college degree preferred.
• At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
• Strong written and verbal communication skills with a professional and empathetic tone.
• Ability to multitask across multiple applications while maintaining focus and accuracy.
• Must have an Active Property & Casualty or Personal Lines license.
• Typing speed of 20 WPM with 90% accuracy.
• Solid understanding of insurance compliance and regulatory standards.
• Strong research and internet skills; quick learner across various subjects and systems.
• Basic technical troubleshooting skills and comfort with digital tools.

Nice To Haves

• Some college degree preferred.
• Some contact center experience is a plus.

Responsibilities

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursuing opportunities to grow product knowledge.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Benefits

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED