Licensed Practical Nurse

TeleSpecialists LLC•Fort Myers, FL

3d•Onsite

About The Position

This is an in-office position. TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. The Clinical Coordination Nurse (LPN) supports the coordination and execution of telehealth consult workflows across neurology and psychiatry service lines. This role is responsible for facilitating intake processes, supporting case prioritization, and managing real-time dispatch coordination to ensure timely and efficient patient care delivery. Working in collaboration with clinical leadership, physicians, and operational teams, the LPN ensures accurate progression of consults from intake through completion. This position requires strong organizational skills, attention to detail, and the ability to operate effectively in a fast-paced, technology-enabled environment. Core responsibilities include clinical workflow coordination, operational monitoring, technology utilization, and support of training and quality processes.

Requirements

Active Licensed Practical Nurse (LPN) license (Florida or Compact State)
Minimum of two (2) years of practical nursing or related clinical experience
Basic proficiency in computer systems and medical documentation tools
Strong verbal and written communication skills with the ability to coordinate across multiple stakeholders
Ability to prioritize tasks and manage multiple workflows simultaneously
Working knowledge of clinical terminology and patient care processes within LPN scope
Ability to apply critical thinking and sound judgment within defined protocols
Strong attention to detail and organizational skills
Ability to remain calm and effective in high-pressure or urgent situations
Proficiency in using telehealth systems, EMRs, and communication platforms
Ability to work both independently and collaboratively within a team environment
High level of accountability, reliability, and responsiveness
Demonstrated problem-solving and analytical skills

Nice To Haves

Experience in telehealth, call center operations, or triage support environments preferred
Ability to work in a fast-paced, high-volume environment

Responsibilities

Monitor consult queues and manage open or pending cases to ensure timely progression
Identify cases exceeding response thresholds and initiate appropriate follow-up
Coordinate physician assignment and dispatch based on urgency and availability
Manage consult tracking tools including STAT and Psych Hold Boards
Monitor queue delays and initiate escalation protocols as needed
Track follow-up workflows, including imaging and stroke-related processes
Collect and document key patient and case information from facilities
Support prioritization of consults using established protocols and clinical judgment within scope
Facilitate communication between facilities and physicians to ensure readiness for consults
Assist in coordination of specialized workflows, including EEG and psychiatric consults
Serve as a communication liaison between physicians, facilities, and internal teams
Monitor and respond to physician communication channels in real time
Escalate clinical, operational, or technical issues to appropriate leadership
Manage escalations from providers, facilities, and internal staff
Utilize telehealth platforms and internal systems to manage case workflows
Monitor system performance including dispatch alerts and escalation triggers
Support downtime procedures to maintain continuity of operations
Escalate technical issues impacting workflow or physician connectivity
Participate in shift huddles and support effective handoff communication
Lead huddles in the absence of leadership when needed
Assist in onboarding and training of new team members
Maintain knowledge of current protocols, procedures, and updates
Identify and communicate quality or process concerns to leadership
Review internal communications regularly to stay current on updates
Attend required meetings and training sessions
Perform additional duties as assigned