About The Position

This position is responsible for LPN nursing services or Medical Assistant duties in a physician office practice. For LPNs, duties include controlling patient flow for physicians, obtaining and documenting patient vitals, performing EKG strips, and other assigned nursing duties. For Medical Assistants, the role involves controlling patient flow for providers, obtaining and documenting patient vitals, and performing other patient care and clerical duties. The incumbent will support the mission, vision, values, and strategic initiatives of Mary Washington Healthcare and must demonstrate a commitment to quality service to patients, physicians, the public, and co-workers.

Requirements

  • Valid LPN License from Virginia required.
  • AHA BLS Provider CPR required at hire.
  • Must have knowledge of policies and procedures related to infection control, environmental safety and patient confidentiality.
  • Must be certified Medical Assistant. In lieu of certification at hire, must have successfully completed a medical assistant training program or have two years of experience as a Medical Assistant (eq. Army Medic, Navy Corpsman) at hire.
  • For those that have completed a medical assistant training program or have two years of experience, must obtain Medical Assistant certification within 18 months of hire.
  • Proficiency in basic clinical skills as required by specialty (i.e. phlebotomy, blood pressure, EKG, injections) required.

Nice To Haves

  • Experience working in a Physician Office preferred (LPN).
  • Previous experience with practice specialty preferred (LPN).
  • Minimum of 2 years’ prior experience providing clinical support in a medical office setting preferred (MA).
  • Electronic Medical Records experience preferred (MA).

Responsibilities

  • Provides general nursing care to patients to include obtaining and documenting patient vitals (height, weight, BP).
  • Rooms patients.
  • Facilitates patient flow throughout the office.
  • Assists Physician, Physician Assistant, or Nurse Practitioner with examinations, diagnostic procedures and treatments.
  • Obtains patient history, chief complaint and vitals and documents in medical record.
  • Ensures adequate materials and supplies are available at all times.
  • Provides patient and family education as appropriate.
  • Responds to and provides guidance for return calls to patients for patient treatment related phone inquiries.
  • Ensures patient appointments are assigned according to risk and severity.
  • Maintains/reviews patient charts, records and other pertinent documents and reports.
  • Establishes and maintains high standard for customer satisfaction and customer service.
  • Schedules patient appointments for office visits.
  • Assists patients with scheduling of procedures, tests, and radiological exams.
  • Obtains authorization for procedures and studies as required.
  • Schedules patient surgeries.
  • Ensures necessary films are available for surgeries and appointments.
  • Learns front office functions, providing backup support and coverage as required.
  • Fills out disability forms for MD/PA to review and sign.
  • Works with third party payors to obtain authorization/pre-certification for surgeries, diagnostic testing, and other procedures ordered by physician.
  • Rotates/provides coverage for clinical staffing needs in various Mary Washington Medical Group practices.
  • Performs other duties as assigned.
  • Greets and escorts patients to exam room in a timely and courteous manner.
  • Reviews patient chart to ensure all reports and results required by provider are available prior to exam/treatment.
  • Obtains reports and results as required.
  • Obtains and documents patient chief complaint.
  • Obtains and documents patient vitals (i.e., height, weight, BP).
  • Ensures exam/procedure room is appropriately supplied and set up to accommodate encounter based upon reason for patient visit.
  • Reviews patient-supplied history forms for completeness.
  • Queries to obtain missing information within parameters established by supervising provider.
  • Assists providers with examinations, diagnostic procedures, and treatments.
  • Draws blood and/or assists in obtaining other specimens.
  • Prepares and routes specimen(s) to laboratories; utilizing in-house services whenever appropriate; following verification of patients’ insurance.
  • Documents all activities/interventions, patient/family responses, medication prescribed, etc., in the medical record.
  • Communicates with patients regarding provider advice/instructions within scope of training.
  • Adheres to infection control/safety guidelines, and confidentiality policies.
  • Phones in prescriptions to pharmacies based upon provider’s written orders.
  • Provides results and other information to patients as specifically directed by provider.
  • Assists patient with the scheduling of future appointments, surgeries, and/or diagnostic testing, as necessary.
  • Performs other duties as assigned.
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